Find Family Hotels in Banff

"ken at the front desk did a great job helping us fix our room situation. he was great to deal with"

"The staff was extremely helpful, kind and welcoming! Great location!"

"We had a great stay in Banff! The hotel was in a perfect location, close to everything and very convenient for exploring the area. The hot tub was really nice and relaxing after a long day out in the mountains. Breakfast was amazing with lots of great options and everything tasted fresh. The staff were friendly and helpful throughout our stay. Would definitely recommend and would stay here again!"

"The room is well maintained. The hotel is quiet and in a good lication along banff avenue and downtown. Check in and check out is a breeze and the staff are all great."

"A beautiful setting, peaceful"

"Parking is a bit cramped for larger vehicles when it is busy. "

"Please be very very careful which room you book. The first room they put me in was absolutely gross and unkept. It looked like the room was not cleaned for a very long time. There was an awful smell like mold. Please be careful. They eventually moved me. I had a diamond ring go missing with the move. I left it on the kitchen sink as I took it off to wash my hands in the old room. The ring was valuable. The staff were not helpful and did not return my calls. I asked to go look in the old room and they said no. They said they would have an answer for me at check out (11 am) today however when I went to check out they said they have not followed up yet. They promised me they would call me today and I am still yet to receive a call on where my ring went. I can only assume a staff took the ring as they were the only ones that had access. The room was not booked after me. I will never stay here again and I would truly caution people on staying here. I have enclosed photos of the first room they put me in. To mention as soon as my daughter went into the room she had an allergic reaction and started getting hives. "

"Check in was easy. Property offered all we wanted with a lovely view from the pool. Room was a touch smoky even though we did not use the fireplace. Felt the property could use some extra maintenance for little repairs and fixes Great value to stay right in the mountains."

"Rooms were clean ,comfortable and quiet.. Staff were very friendly, the only downside is no coffee available until the Keg opens and the price of a cup of coffee is pricey... That would be my only " complaint " be nice if they still had complimentary coffe in the lobby for guests. I would recommend this hotel for future stays..."