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Supreme Japanese hospitality. The amiable staff enjoyed every minute of my stay. It is a beautiful site to explore the area with fantastic nature and architecture around the hotel. Highly recommended.

The Oriental Hotel was very comfortable and attractive with lovely views of the bay or mountains. The staff were extremely helpful, pleasant and overall very charming. The location is in the upscale shopping district and next door to a museum and attached to Barney's New York. The food was really quite good both in the restaurant and room service. I loved the Japanese breakfast! Unlike the Mandarin Oriental in Tokyo, the Oriental Hotel is very generous and you are allowed a set breakfast and...

I was pleasantly surprised with our stay. It was much nicer than I had expected and with the included breakfast buffet that had so many choices from something western to eating like a Japanese person would with local fruits and dishes. The room was comfortable and clean and with a castle view... highly recommended. There were nice restaurants in the building and we were close to many things including a bus stop to get around if taxis aren't in your budget. Wakayama city is a very different...

What a great place... Everything was great! As a ryokan, the room was Japanese style, no shoes. The staff was not very conversant in English...enough to get by... and it could NOT have been better. The onsens were fantastic, eating in our yakatas a true experience. At dinner, the staff knew about our allergies and dislikes. The unbelievably wonderful waitress from Vietnam (I foolishly didn't get her name.) assured us at the beginning of our multi course meal that she and they would take care of...

We are able to see the bridge.

Clean, spacious, and luxurious breakfast each morning. Nice views and a good location.

Outstanding hotel! The food is delicious and the staff is extremely helpful and friendly. Highly recommend this resort!

The hotel is within walking distance from Shin-Kobe Shinkansen Station. The room is big and nice, and temperature can be controlled easily and turned on 24/7, you dont need to put your room key in a slot for electricity. They also have extension cord near the bed which is really convenient, and provide bottles of water every day. They also have 2 types of restaurants for breakfast, and have multiple restaurants for dinner. They can also keep your luggages and can use postal service. The...

Pros: Super friendly staff, really nice area, easy access to the train station, movies on-demand are free, free wifi. Cons: For Club Rooms, the mini-bar should be free of charge. I will definitely come back!

It got huge bathtub and see facing balcony.

It was great.

Very helpful staff especially Mr. Asada Hiroya, he found the credit card we left at checked in, research bus routes and schedules, booked taxi. Etc. greatly appreciated his assistance and information. The hotel staffs are very courteous and provide excellent services. The spa is great, spacious, clean and orderly. We have a fantastic stay.