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"The room and reception were wonderful, and the staff provided excellent, hospitable service. However, the shuttle bus service from Yugawara Station was very disappointing. I waited for 15 minutes at the instructed location, but the bus never stopped. It drove through the rotary so quickly that I didn't even see it coming and had no chance to board. A tip for future guests: To avoid this issue, I highly recommend calling the hotel on your travel day to reconfirm the exact shuttle pickup time...

"Loved the private onsen the staff was so helpful and the place was safe clean and gorgeous I miss it already!!"

"Despite the age of the hotel, it was very clean. The ocean views were lovely. The included breakfast was excellent- a large selection of choices. I only wish that there were laundry facilities in the hotel. "

"Lovely hotel, good onsens, great food. Just far from the train station"

"The room was absolutely beautiful, the view is gorgeous, and the staff were so courteous! We had an amazing stay."

"We had a wonderful view of the ocean. Our room was very near the elevator and extremely easy for our 93 year old grandmother to walk to."

"Very nice room with the view of Mount Fuji "

"Excellent facilities, customer service, and the staff is the best. I would return to Hotel Clad. Restaurant and onsen are a must"