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Hakone Airu

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Outdoor pool
Balcony
Terrace/patio
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Overview of Hakone Airu

Hakone Airu

4.0 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
499-1 Yumoto, Hakone, Kanagawa, 250-0311

Explore the area

  • Popular LocationSounji Temple4 min walk
  • Popular LocationKey Hiraga Museum6 min walk
  • Popular LocationIshigakiyama Ichiya Castle Site7 min drive

Choose dates to view prices

About this area

Hakone

Hakone Airu is located in Yumoto, a neighborhood in Hakone, and is in a shopping district and near a train station. The area's natural beauty can be seen at Hakone Gora Park and Lake Ashi, while Hakone Kowakien Yunessun and Mishima Sky Walk are popular area attractions. Hakone Toy Museum and Kanagawa Prefectural Museum of Natural History are also worth visiting.
Visit our Hakone travel guideOpens in a new window
Map

What's nearby

  • Sounji Temple - 4 min walk
  • Key Hiraga Museum - 6 min walk
  • Ishigakiyama Ichiya Castle Site - 7 min drive
  • Odawara Fishing Port - 8 min drive
  • Hiryu Falls - 13 min drive

Getting around

  • Hakone Yumoto Station - 10 min walk
  • Kowakidani Station - 11 min drive

About this property

Hakone Airu

4-star Hakone ryokan in Yumoto with free valet parking
A bar/lounge, a coffee shop/cafe, and spa services are available at this ryokan. Free WiFi in public areas and free valet parking are also provided. Additionally, concierge services, multilingual staff, and gift shops/newsstands are onsite.
Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down comforters. 55-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers, spring water baths, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include safes and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe).

Languages spoken

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free extended parking on site
  • Free uncovered valet parking on site
  • Area shuttle (surcharge) up to 1 kilometers
  • Bus station shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–8:30 AM
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Private dining

Things to do

  • Designer stores
  • Hot springs
  • Spa services

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • Highchair
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Turndown service

Outdoors

  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 9:00 AM
  • Hot springs water temperature (Fahrenheit) - 104
  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Yukata (Japanese robe)

More

  • Couples dining
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Free extra futon mattress
  • Heating (climate-controlled)

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LCD TV
  • Digital channels
  • DVD player

Food and drink

  • Free bottled water
  • Kaiseki meal
  • Minibar
  • Refrigerator
  • Tea service at check-in/check-out

Outdoor space

  • Furnished balcony

More

  • Geta (wooden sandals)
  • In-room massage
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing
  • Tatami (woven mat floors)
  • Turndown service
  • Window screens

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Policies

Check-in

Check-in from 3:00 PM - 6:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3000

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: JPY 3000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as meals.

We should mention

Hot springs access available from 3:00 PM to 9:00 AM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 118 out of 168 reviews
5 - Excellent 70%
Rating 4 - Good. 36 out of 168 reviews
4 - Good 21%
Rating 3 - Okay. 7 out of 168 reviews
3 - Okay 4%
Rating 2 - Poor. 6 out of 168 reviews
2 - Poor 4%
Rating 1 - Terrible. 1 out of 168 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

4.4/5

Eco-friendliness
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff
Stayed 1 night in Feb 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airu is a great place to stay for a weekend getaway in Hakone. Whether you are taking the train or driving it’s in a very convenient location about 10 minute walk from Yumoto station, and the hotel itself is fantastic. The room is modern, clean, and spacious, and each room as it’s own private bath which is quite large. The temperature can be adjusted to your preference as well! The hotel food for both dinner and breakfast is also delicious and well prepared and the on-site bar is a great place to spend the evening. Definitely a great place to go.
Stayed 2 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Wonderful stay in a luxurious ryokan. Staff and service was excellent.
Stayed 1 night in May 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020