5/5 Excellent
Verified traveler
2020/5/31
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Stayed 1 night in May 2020
Hakone Airu
Photo gallery for Hakone Airu
Overview of Hakone Airu
VIP Access
Hakone Airu
4.6/5 Wonderful
Guests rated this property 4.7/5 for cleanliness.
Popular amenities
- Free WiFi
- Parking included
- Air conditioning
- Spa
- Restaurant
- Breakfast available
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
- Personal protective equipment
- Social distancing
499-1 Yumoto, Hakone, Kanagawa, 250-0311
Explore the area
- Sounji Temple4 min walk
- Odawara Fishing Port8 min drive
- Hiryu Falls13 min drive
Choose dates to view prices
About this area
Hakone
Located in Hakone, Hakone Airu is in the city center and near a train station. The area's natural beauty can be seen at Hakone Gora Park and Lake Ashi, while Hakone Kowakien Yunessun and Mishima Sky Walk are popular area attractions. Hakone Toy Museum and Kanagawa Prefectural Museum of Natural History are also worth visiting.
What's nearby
- Sounji Temple - 4 min walk
- Odawara Fishing Port - 8 min drive
- Hakone Kowakien Yunessun - 12 min drive
- Hakone Open Air Museum - 12 min drive
- Hiryu Falls - 13 min drive
Getting around
- Hakone Yumoto Station - 10 min walk
- Kowakidani Station - 11 min drive
Restaurants
- Private dining – Diner offering Japanese cuisine. Serves breakfast and dinner daily. Kids' menu available.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Social distancing
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Onsite parking available only on request
- Free extended parking on site
- Free uncovered valet parking on site
- Area shuttle (surcharge) up to 1 kilometers
- Bus station shuttle (surcharge)
Food and drink
- Cooked-to-order breakfast available for a fee daily 7:30 AM–8:30 AM
- 1 restaurant and 1 coffee shop/café
- 1 bar
- Room service available
Things to do
- Designer stores
- Hot springs
- Spa services
Family friendly
- DVD player
- Refrigerator
- Soundproofed rooms
Conveniences
- Elevator
- Front-desk safe
- Gift shop/newsstand
Guest services
- Concierge services
- Daily housekeeping
- Front desk (limited hours)
- Luggage storage
- Multilingual staff
- Turndown service
Languages spoken
- English
- Japanese
Outdoors
- Terrace
Spa
- 2 hot springs
- Aromatherapy
- Hot springs open from 3:00 PM - 9:00 AM
- Hot springs water temperature (Fahrenheit) - 104
- Indoor mineral hot springs (onsen)
- Massages
- Outdoor mineral hot springs (onsen)
- Yukata (Japanese robe)
More
- Couples dining
- Designated smoking areas (fines apply)
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Down comforter
- Free extra futon mattress
- Heating (climate-controlled)
Bathroom
- Bathrobes
- Electronic bidet
- Free toiletries
- Hair dryer
- Separate bathtub and shower
- Shampoo
- Soap
- Spring water bathtub
- Toilet paper
- Towels
Entertainment
- 55-inch LCD TV
- Digital channels
- DVD player
Food and drink
- Free bottled water
- Kaiseki meal
- Minibar
- Refrigerator
- Tea service at check-in/check-out
Outdoor space
- Furnished balcony
More
- Geta (wooden sandals)
- In-room massage
- Iron/ironing board (on request)
- Safe
- Soundproofing
- Tatami (woven mat floors)
- Turndown service
- Window screens
Similar properties
See similar properties
Hakone
Yumoto
Family friendly
4 star
Air conditioned
Guest rating 4.5+
Parking included
Policies
Check-in
Check-in from 3:00 PM - 6:30 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3000
Special check-in instructions
The front desk is open daily from 7:00 AM - 9:00 PM
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: JPY 150 per person, per night
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Late check-out fee: JPY 3000 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as meals.
We should mention
Hot springs access available from 3:00 PM to 9:00 AM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Property is also known as
Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone
Frequently asked questions
Overall score and ratings
4.6
Wonderful
4.7/5
Cleanliness
4.7/5
Staff & service
4.6/5
Amenities
4.7/5
Property conditions & facilities
5/5 Excellent
Faisal
2020/3/25
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
5/5 Excellent
Justin
Traveled with group
2020/3/21
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa Day
Stayed 1 night in Mar 2020
5/5 Excellent
Verified traveler
2020/3/12
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
5/5 Excellent
Sheila
2020/3/5
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay
Stayed 2 nights in Mar 2020