川越市 5 星級飯店

「入住時酒店準備了小禮物為慶祝我們特別的日子。Checkin 完有專員介紹酒店並帶我們上房間。房間乾淨整潔，還為我們準備了舒適的睡衣。酒店位置很好。整体來說，是一個非常好的体驗。」

「每一個服務都很好，房間非常棒，值得推薦」

「I have been visiting this hotel since 2012. This is my 4th visit. This is a beautiful hotel, with lovely rooms and deep plunge bathtubs nestled in the snowy forest. But what makes this the most amazing hotel is the staff and the service. As someone who travels the world for business rarely have I seen such honest hospitality and attentiveness. From laying our your warm ski boots out in the morning before you set off for the day, to welcoming you home after the day with your warm dry boots...

「房间在日本算大，在国内只是普通。特意问前台要了个看东京塔房间。酒店内的意大利餐厅出品很棒，下午到晚上看着都是座无虚席。早餐品质非常棒，水果居然有蓝莓，樱桃和金奇异果。日餐虽然不错，性价比不高。游泳池和SPA都还可以。但是游泳池健身房对非HYATT会员收费。酒店周围有商场，食街，美术馆，展望台，适合休闲游，但是不太适合初次到东京游客。」

「there was a situation happened and feel your staff was handle it not properly . I was in your restaurant meet someone but a colleague who was check in with me together requested change the key for her to get into my room and you just did but not double check with me. you change the key for her but then I was not able enter the room. 」

「服務人員都很專業親切英文流利。希望早餐部份質感能再上一層樓。小問題，牙刷硬了些。」

「Very good service. One of the best hotels for vacation. Food of all restaurants is very good. Very nice garden. 」

「Incredible 」