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The Okura Tokyo

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Indoor pool
Indoor pool
Indoor pool
Balcony

Overview of The Okura Tokyo

The Okura Tokyo

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
2-10-4 Toranomon, Minato-ku, Tokyo, Tokyo, 105-0001

Explore the area

  • Popular LocationTokyo Tower15 min walk
  • Popular LocationAkasaka Sacas17 min walk
  • Popular LocationTokyo Midtown6 min drive
  • AirportTokyo (HND-Haneda)26 min drive

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About this area

Tokyo

Located in Tokyo's Minato neighborhood, The Okura Tokyo is in the city center and near a metro station. Tokyo Tower and Tokyo Imperial Palace are notable landmarks, and some of the area's popular attractions include Shinjuku Gyoen National Garden and Disneyland® Tokyo. Looking to enjoy an event or a game while in town? See what's going on at Tokyo Dome.
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Map

What's nearby

  • Tokyo Tower - 15 min walk
  • Akasaka Sacas - 17 min walk
  • Shiba Park - 2 min drive
  • Hibiya Park - 2 min drive
  • Tokyo Midtown - 6 min drive

Getting around

  • Shimbashi Station - 2 min drive
  • Kamiyacho Station - 6 min walk
  • Narita Intl. Airport (NRT) - 50 min drive

Restaurants

  • Yamazato – Fine-dining restaurant offering Japanese cuisine. Serves lunch and dinner daily.
  • Sazanka – Fine-dining restaurant offering Japanese cuisine. Serves lunch and dinner daily.
  • Toh-Ka-Lin – Fine-dining restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • Orchid – Serves breakfast, lunch, and dinner daily.
  • Nouvelle Epoque – Fine-dining restaurant offering French cuisine. Serves lunch and dinner daily.

About this property

The Okura Tokyo

Luxury Tokyo hotel in Minato, near Tokyo Tower
5 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a sauna. All 508 soundproofed rooms provide free WiFi, free wired Internet, and room service. Conveniences include refrigerators and coffee makers, and guests will appreciate thoughtful touches like espresso makers and bathrobes.
The Okura Tokyo offers 508 accommodations with espresso makers and safes. Flat-screen televisions come with satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and toilets with an electronic bidet.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Okura Fitness and Spa has 1 treatment room. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean & Safe Stay (Okura Nikko Hotels)
Follows industry cleaning and disinfection practices of GBAC STAR Facility Accreditation (global expert)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: JPY 5000 per person
  • 5 restaurants
  • 2 bars/lounges
  • Room service available

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Japanese

Business services

  • Business center
  • Conference center (32292 square feet of space)
  • Meeting rooms - 9

Outdoors

  • Garden

Spa

  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)

Bathroom

  • Bathrobes
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Refrigerator

More

  • Children's slippers
  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Breakfast is not included in the Breakfast rate plan for children age 11 and younger. Club Lounge Access is not included in the Club Room or Heritage Room for children age 11 and younger.
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.
Orchid Bar, Okura Salon, and in-room massage are closed until further notice. Shuttle service is not available until further notice.
During the period of the Tokyo 2021 Olympic Games (July 11-August 10, 2021), parking capacity restrictions, entry and exit restrictions, heightened security, and COVID-19 prevention measures on the premises will be in effect. Luggage is subject to inspection with an X-ray machine upon entry to the hotel. When arriving by car or taxi, guests must use the Banquet Entrance (1F). When departing by taxi, guests must use the Banquet Entrance (1F). Capacity restrictions on the parking lot apply; public transportation is recommended. Valet parking service is unavailable during this time.

Renovations and closures

The following facilities or services will be unavailable from April 01 2020 to December 31 2021 (dates subject to change):
  • Business center
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free, per registered adult, when using existing bedding
Rollaway/extra beds are available for JPY 12100.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 5000 per person (approximately)
  • Airport shuttle fee: JPY 44500 per vehicle (one-way)
  • Rollaway bed fee: JPY 12100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Room service is available 7 AM -10 PM on weekdays and 6 AM - 10 PM on weekends and holidays.
Children 11 years old and younger are not allowed in the Club Lounge after 5 PM.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Okura Tokyo Hotel
Okura Hotel
Okura Tokyo
The Okura Tokyo Hotel
The Okura Tokyo Tokyo
The Okura Tokyo Hotel Tokyo
The Okura Tokyo (Open on September 12 2019)

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 60 out of 79 reviews
5 - Excellent 76%
Rating 4 - Good. 11 out of 79 reviews
4 - Good 14%
Rating 3 - Okay. 3 out of 79 reviews
3 - Okay 4%
Rating 2 - Poor. 4 out of 79 reviews
2 - Poor 5%
Rating 1 - Terrible. 1 out of 79 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.8/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff; very helpful and friendly. Very nice gym and pool.
Stayed 1 night in Mar 2020

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Stayed 4 nights in Feb 2020

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is my 2nd stay in this newly reopen The Okura Tokyo hotel. The hotel itself is pretty perfect as my 1st stay except my reception experience this time. I did not mark down her name but she was rough in her tone whatever questions I asked like I asked why took one more time of my passport photocopy since I was hotel only 1-1/2 months ago. She said she had found my record but it was required, that was it. Then I asked my second question about breakfast whether we can go both Western and Japanese style breakfast, she simply said “of course”, that was it. I find she was not serving true Japanese manner especially compared my 1st stay which was almost perfect, so this time I bring my daughter here.
Stayed 2 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019