University Square 4 Stars Hotels

"Upon arrival parking was a mess due to a small unloading area and valet parking. When checking in the staff didn’t address the parking (valet or self park). You needed a QR code to open the gate and park. I had purchased the breakfast plan and breakfast was terrible. Cooked and left under a heating lamp. Although, staff was great. Upon booking through Hotels.com there was no mention that the pool was closed for repair. It’s Florida and you want a pool. Wine selection was ok, but they charged $21.00 for an average glass of wine. There was a nice walking trail close and the hotel was clean. More attention to guests upon checking into the hotel. "

"It was everything I hoped for in a luxury stay"

"The poolside seats were comfortable; however, we needed to put towels on the seat cushions. The seat and back cushions were stained and there were cigarette holes in them. The tables with fire pits were also very dirty. "

"Room was cold. Heater would not heat up past 70°. In room Coffee service was terrible. Had to change rooms because first room smelled of cigarette smoke. Hotel restaurant was less than average. In room sofa was stained. Carpets leading into most rooms elevator were severely frayed."

"Smoke can be smelled the second you enter, the valet parking process is ridiculous, (pay separately), fire alarm set off at about 1am. "