North Lake 4 Stars Hotels

"The staff was great and very friendly; however, the room itself was disappointing. We were placed in a handicap-accessible unit with a very small shower and a shower curtain, which was not ideal. The bigger issue was that the shower drain was clogged. Within seconds of turning on the water, there was over an inch of standing water around our ankles. I reported this immediately and was told maintenance would be coming, but from check-in to check-out, no one ever came to address the issue. Additionally, we were charged twice for the room and are still waiting for the second charge to be refunded."

"Staff was very friendly and informative. Room was very clean "

"I would like to lead with how amazing the staff was! Very accommodating and welcoming. My son left his jacket in the close out after check out. We were already at the airport when we noticed. We called the hotel and they helped us navigate the process of purchasing a shipping label to have it returned. They went above and beyond what was required. The facilities are awesome and the location is unmatched. I will only stay here when I return to Charlotte."

"Very clean. Communication was very clear. Facility was definitely one I would recommend to others. Felt at home"