Universal City 3 Stars Hotels

"Our toilet over flowed and when I called the front desk the lady acted like she was put out because we needed a plunger. I also told her there was water all over the bathroom floor and asked to have it cleaned up. She brought us the plunger but nothing else. Frustrated I asked for towels since clearly no one was coming to clean it up. Again she seemed put out and came back with 2 bathmats and one towel. We had to use every towel in the room to soak up the water leaving us to not be able to shower because the floor was covered in soaking wet towels and we had no clean ones. How this hotel had such a high rating is beyond me. I wasn't expecting something super fancy but for the price was expecting more. The pictures on the website were very misleading. 10 outta 10 don't recommend this hotel."

"Well located hotel with good amenities but housekeeping was a little slack with lots of dust in the room. It was a little noisy too but fine for a short stay"