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Sheraton Universal Hotel

Photo gallery for Sheraton Universal Hotel

Featured Image
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
Terrace/Patio
Premium bedding, down comforters, in-room safe, desk
View from Room

Overview of Sheraton Universal Hotel

Sheraton Universal Hotel

4.0 star property

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
333 Universal Hollywood Drive, Universal City, CA, 91608

Explore the area

  • Popular LocationUniversal Studios Hollywood1 min walk
  • Popular LocationThe Wizarding World of Harry Potter™9 min walk
  • Popular LocationUniversal CityWalk12 min walk
  • AirportLos Angeles, CA (LAX-Los Angeles Intl.)27 min drive

Choose dates to view prices

About this area

Universal City

Located in Universal City, Sheraton Universal Hotel is in the entertainment district and near the airport. Hollywood Bowl and TCL Chinese Theatre are cultural highlights, and some of the area's notable landmarks include Capitol Records Tower and Hollywood Walk of Fame. Consider Shrine Auditorium for a night out, and don't miss Universal Studios Hollywood, a top local attraction. Spend some time exploring the area's activities, including golfing.
Visit our Universal City travel guideOpens in a new window
Map

What's nearby

  • Universal Studios Hollywood - 1 min walk
  • The Wizarding World of Harry Potter™ - 9 min walk
  • Universal CityWalk - 12 min walk
  • Warner Brothers Studio - 5 min drive
  • Hollywood Bowl - 5 min drive

Getting around

  • Universal City Station - 5 min walk
  • Bob Hope Airport Station - 8 min drive
  • Los Angeles Intl. (LAX) - 27 min drive

Restaurants

  • The California's – Restaurant offering American cuisine. Serves breakfast and lunch daily. Reservations required.
  • The Reel Pool Bar – Poolside bar offering Californian cuisine. Serves light fare on select days. Kids' menu available.
  • In the Mix Lobby Bar – Serves dinner and light fare daily. Kids' menu available.

About this property

Sheraton Universal Hotel

4-star hotel, walk to Universal Studios Hollywood
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. All 461 rooms offer comforts like premium bedding and down comforters, plus free WiFi and LCD TVs with cable channels. Room service, coffee makers, and hair dryers are among the other amenities available to guests.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 32 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:30 AM: USD 21-34 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool
  • Spa tub

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese (Mandarin)
  • English
  • French
  • Russian
  • Spanish

Business services

  • Business center
  • Conference space (32774 square feet)
  • Meeting rooms - 17

Outdoors

  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

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Guest rating 4+
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Pool
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Policies

Check-in

Check-in from 4:00 PM - midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay
1 per room (up to 40 lbs)
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 21 and USD 34 per person (approximately)
  • Self parking fee: USD 32 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 10:00 PM
Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 1079 out of 2000 reviews
5 - Excellent 54%
Rating 4 - Good. 500 out of 2000 reviews
4 - Good 25%
Rating 3 - Okay. 219 out of 2000 reviews
3 - Okay 11%
Rating 2 - Poor. 111 out of 2000 reviews
2 - Poor 6%
Rating 1 - Terrible. 91 out of 2000 reviews
1 - Terrible 5%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities
Write a review

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, amenities
유니버셜스튜디오에 가기 위해 이 호텔에 묵었습니다. 유니버셜 스튜디오에서 가깝고 편리하다는 점은 분명합니다. 셔틀버스도 있으니까요. 하지만 객실 화장실에 환기시설이 작동하지 않았고, 조식부페는 내가 가본 호텔 중에 가장 실망스러웠습니다. 음식의 종류도 적었지만 과일은 시들었고 커피는 미지근했습니다. 숙박비에 포함된 것도 아니고 따로 지불하기에는 많이 아깝다는 생각을 했습니다. 하지만 친절한 직원들이 있어서 이해 하고 나왔습니다.
Stayed 2 nights in Jan 2022

1/5 Terrible

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The tub was clogged and ran out out hot water room carpet and couch dirty and stained
Stayed 2 nights in Jan 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities
I wish the access going to our room is much nicer, the carpet of the stairs need new carpet. Other than that we enjoyed our stay.
Stayed 1 night in Jan 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walking distance to Universal Studios but still there is a shuttle running to Universal Studios every 15 minutes. And it is walking distance to a metro station.
Stayed 3 nights in Jan 2022

3/5 Okay

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was outdated, mold in the bathroom and broken light fixtures in the sitting area. Not kept up. We were very disappointed in the room, especially for a $750 bill for 2 nights.
Stayed 2 nights in Jan 2022