Bally 3 Stars Hotels

"This trip was one of the best experiences for me and my girlfriend, and overall everything was positive. Our stay coincided with a severe winter storm that caused power outages in parts of Allentown, including the hotel. The outage created major disruptions — key cards malfunctioned, heating systems failed, phones were down, and essential services stopped working. Despite the chaos and obvious pressure, the staff performed admirably. I would especially like to recognize the manager Ms. Kim , who demonstrated exceptional leadership and composure during a very stressful situation. As a surgeon accustomed to high-pressure environments when critical systems fail, I can say the situation was handled as well as it possibly could have been. For future emergencies, a temporary heating solution for lobby staff would make a meaningful difference, as they were assisting guests in the cold. Additionally, a small portable generator for minimal stairwell and exit lighting — or assigning staff to guide guests with flashlights — would further enhance safety. We are sincerely grateful to the manager and the entire team for their professionalism and dedication."

"Excellent customer service"

"The checkin was friendly. I provided so many emails to check my mbrshp. It was received with patience and a smile. The received with patience and a smile. The room was clean and bathroom stocked. It was so quiet. This location is set back from the road i didnt hear any traffic. The pool room was warm. I didnt enjoy the pool, but others were. I recommend this site. "

"Yes"

"Thumbs up to the staff especially for Emy (front desk) & Ines (breakfast area). Everybody was polite & welcoming "

"Great stay, no issues!"

"Staff was very kind & helpful. The room was clean & comfortable. "

"Great one night stay during a road trip. "

"Convenient "