瓦西蒂湖 (OOL) 附近飯店 | 熱門住宿限時優惠 NT$3,177 起

「The hotel is newly opened, the designs are excellent with a great vibe. I made the booking knowing new hotel may have glitches and expecting some "surprises". It turned out to be true as my room had an entire electricity blackout during the night with the air ventilation also stopped functioning. It was certainly not a good experience to say the least. The next morning I went to the front desk to report this, led by Jessica, the front desk staffs were very understanding and patience to help...

「Good」

「1. 好的就係海灘 2. 唔好的是沒有每天清潔房間, 3. 水力不夠, 沖涼有點不快.」

「Good facilities, ocean views and walking distance to shops and restaurants.」

「Good accomodation environment」

「Convenient parking, smooth check-in, and friendly front desk. The room was clean and had all the facilities you expect. Highly recommended」

「乾淨 舒適」

「We stayed for 3 nights and on each morning we’d turn on the indicator requesting the room to be cleaned. No cleaning on the first 2 nights and we had to call reception to have housekeeping come in to change towels and clean the room. And even so the toilet was left uncleaned, the coffee cups were not washed, coffee pods not refilled. There were rust stains on the bathroom door, room not well maintained. The carpark smelled strongly of urine and unknown droplets of liquid dripped from the...

「We paid for an ocean view but it’s actually blocked by a nearby tall building. Filter of the dryer constantly comes off during work so the lints are everywhere. Elevator and AC systems are old. No internet in master bedroom. But really big TV in the living room is a plus.」

「客房乾淨舒適且員工接待親切, 附近商店購買商品很方便。」

「酒店很漂亮！」

「小孩看電視不知按到什麼，退房時竟要繳澳幤約快90元，櫃檯説是看影片，覺得很無理，需要自費電視台應上鎖，顧客有需求再去櫃檯要求解鎖，不應開放讓小孩隨手可以看到，至於看什麼影片需付費，到現在我還是有疑問？我住了28天，每天小孩看電視我都在，都是看卡通而已，這家飯店有故意欺騙顧客的嫌疑，心中感覺被欺騙，以後我不會再去住了⋯⋯」

「本次住宿我支付了 AUD 384，但整體體驗卻極為失望。 首先，房間內竟未提供基本備品——吹風機。當晚櫃台已關閉，我致電飯店僅被告知需等到隔天早上 9:30 之後才能提供，對於當下急需使用的情況毫無協助。最終我不得不向其他房客借用，極為不便，且令人感到尷尬。 顯然此為貴方工作疏失，忘記於房內擺放設備。但更令人在意的是，整個過程中飯店方面並未給予任何道歉或合理處理，完全忽視客人感受與基本服務品質。」

「Everythings is good」

「Spacious apartment and equipped kitchen. Clean and tidy. Magnificent view of the sea and beach at balcony. Heated pool and a small gym room are available. Free parking. Very near to Broadbeach and and Pacific Fair shopping mall.」