外觀

評論

9.0

太棒了

10 分,有夠讚;356 則評論中有 208 則" "
8 分,不錯哦;356 則評論中有 100 則" "
6 分,一般般;356 則評論中有 38 則" "
4 分,不太好;356 則評論中有 6 則" "
2 分,很糟糕;356 則評論中有 4 則" "

9.2/10

整潔度

9.0/10

員工素質

9.0/10

設施服務

9.0/10

住宿環境和硬體

9.2/10

環保程度

評論

6/10 一般般

LiChiao

於 2023 年 12 月住了 2 晚
With Heartfelt Appreciation 於 2023年12月15日回覆
Dear LiChiao,Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. We are thrilled you and your husband had an excellent stay with us. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever your ravels bring you and your husband back to our city-state. We look forward to being of service to you and your husband again. We are at your service, and we wish both of you well. Thank you for your valued support. -----Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

Man Ha

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good
於 2020 年 2 月住了 4 晚
With Heartfelt Appreciation 於 2020年2月14日回覆
Dear Man Ha, Greetings from your team at Ascott Raffles Place Singapore! Thank you for choosing our premier serviced residence and for your positive feedback. All of us are delighted you had a wholly enjoyable and comfortable stay with us. We sincerely hope you will now make our residence your choice serviced residence in Singapore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
总体来说挺好的。离MRT近,房间比较宽敞,卫生间比较大。
於 2019 年 4 月住了 3 晚
With Heartfelt Appreciation 於 2019年6月13日回覆
Dear Valued Guest, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our serviced residence. We are delighted you enjoyed most aspects of your stay with us and our spacious Suites and strategic location have impressed you. We truly hope you will now make Ascott Raffles Place your choice residence whenever you are back in Singapore as we earnestly look forward to welcoming you back. We are at your service. Thank you for giving us the great privilege and pleasure of being of service to you. Your valued support is much appreciated. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 有夠讚

YAOKUN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
絕對值得推薦
無論是交通的便利性,或是周邊的用餐選擇!本飯店都是擁有相當優越條件,飯店人員的親切體貼服務,更是令人感到溫暖舒服!飯店本身的硬體設施也是無可挑剔的完善
於 2019 年 1 月住了 3 晚
With Heartfelt Appreciation 於 2019年2月16日回覆
Dear YAOKUN, Greetings from your team at Ascott Raffles Place Singapore! Thank you for choosing our premier serviced residence and for your positive feedback. All of us are indeed heartened to learn you have found our location convenient and you had a comfortable stay in our spacious and fully-equipped Suite. All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good Location
於 2019 年 1 月住了 2 晚
With Heartfelt Appreciation 於 2019年1月19日回覆
Dear Valued Guest, Greetings! Your team at Ascott Raffles Place Singapore truly appreciates your valued support for our serviced residence and for your valuable feedback on your stay experience with us. All of us are delighted you enjoyed your stay with us and have found our central location ideal. It has been our great pleasure to have been of service to you and we earnestly look forward to welcoming you back. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
临近CBD位置的服务式公寓,交通方便 唯一的问题是周末早餐不方便,周围的餐店基本都不开门,酒店早餐不推荐
於 2018 年 9 月住了 3 晚
With Heartfelt Appreciation 於 2018年10月2日回覆
Dear Valued Guest, Greetings! Your team at Ascott Raffles Place Singapore truly appreciates your valued support for our serviced residence and for your valuable feedback on your stay experience with. All of us are delighted you enjoyed your stay with us and have found our central location ideal. We are truly sorry for any disappointment caused to you by the Breakfast selection. Please be assured we shall be sharing your feedback with the management of our food and beverage service provider cum tenant, so they may review their current menu for improvements. We sincerely hope this slight detraction in your stay will not deter you from staying with us again. It has been our great pleasure to have been of service to you and we earnestly look forward to welcoming you back. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 有夠讚

claire,taipei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 2 晚
With Heartfelt Appreciation 於 2018年9月18日回覆
Dear Claire, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for awarding a perfect rating for your recent stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and further spur our passion to provide the best service in our industry. All of us sincerely hope you will now make our serviced residence your choice lodging whenever your travels bring back to Singapore and if there is anything we may assist you with your future stays, we invite you to contact us as we would be very happy to be of assistance to you. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming back soon. Thank you for giving us the great privilege and pleasure of being of service to you. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 一般般

Jun

喜歡:整潔度、住宿環境和硬體和客房舒適度
Need to fix air conditioner
I live in this hotel for 7 days as business travel. For the first 5 days everything is good. But the air condition didn’t work well in the last tow days. This left me miserable experience as the weather in Singapore is so humid and hot. I called the maintenance but they also couldn’t fix the problems.
於 2018 年 3 月住了 6 晚
With Sincere Apologies 於 2018年3月19日回覆
Dear Jun, Greetings! Thank you for staying with us and for your valuable feedback. We deeply regret to learn you did not enjoy your stay at our serviced residence and we sincerely apologise for the disappointment and discomfort caused to you by the faulty air-conditioning unit in your Suite. Kindly be assured our management is investigating your feedback and we shall be trying to trace your apartment so we may carry out the necessary corrective works. Thank you for giving us the great privilege and pleasure of being of service to you. All of us earnestly look forward to welcoming you back, giving us the opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 有夠讚

GUANYU

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
推荐入住
ascott还是很好的 地理位置绝佳 推荐入住
於 2017 年 9 月住了 2 晚
Cynthia 於 2017年10月6日回覆
Dear GUANYU, , Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for your positive feedback. All of us are delighted you had a wholly enjoyable and comfortable stay with us and found our location ideal and convenient. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 有夠讚

Albert

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Large rooms comfortable rooms in the CBD
The rooms are huge if you compare them against what you get at a mainstream or boutique hotels. Yes these are serviced apartments that provide short stay services, therefore you do not get the traditional warmth and attentiveness of a regular 5* hotels. Nonetheless, all the expected luxuries are there which included large bathrooms with sperate shower cubicles, segregated living and bedroom areas, excellent house keeping, a reasonably lengthed pool and well equipped gym. The best part is how that the hotel is right above Raffles Place station (Exit I), if you are looking for a good balance between cost, comfort and efficiency, this is the place to be.
於 2017 年 8 月住了 3 晚
With Heartfelt Appreciation 於 2017年8月29日回覆
Dear Albert, Greetings from your team at Ascott Raffles Place! Thank you for choosing our centrally located serviced residence and for awarding a perfect rating for your recent stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. We truly appreciate your valuable feedback on some of the furnishing in our Suites and assure you your feedback shall be shared with our management. We assure you we are constantly reviewing ways to enhance our service, facilities and products, and your useful feedback will definitely allow us to focus on areas we lack. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very calm and convenient.
Good and comfortable Staffs nice and helpful. Location near MRS, convenient for connections.
於 2017 年 8 月住了 1 晚
With Heartfelt Appreciation 於 2017年8月23日回覆
Dear Valued Resident, Greetings from your tea at Ascott Raffles Place Singapore! Thank you for choosing our centrally located serviced residence and for your positive feedback. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 一般般

TSUNGLIN

喜歡:整潔度、員工素質和客房舒適度
除了房間冷氣口漏水以外其他都還不錯!
於 2017 年 5 月住了 2 晚
Cynthia 於 2017年6月5日回覆
Dear TSUNGLIN, Greetings! Please accept our sincere apologies for the discomfort and inconvenience caused to you by the leaking air-conditioning unit in your Suite. We would like to assure that our Engineering team has been advised of your valuable feedback and shall be carrying out a thorough servicing of this air-con unit. Additionally, our Engineering Manager shall also be reviewing our maintenance schedule so more regular checks may be carried out as we truly hope to avert such inopportune incidents from recurring. All of us sincerely hope you will give us another chance as we shall definitely improve in this area and we sincerely wish to create a better stay experience for you the next time around. It has been our pleasure hosting you at our serviced residence and we earnestly look forward to welcoming you back. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 有夠讚

Yang

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
General Manager 於 2017年2月22日回覆
Dear Yang, Greetings from the team at Ascott Raffles Place Singapore! We sincerely thank you for taking time to rate your recent stay experience at our serviced residence and for awarding us with a perfect score. All of us are delighted you had a wholly enjoyable and comfortable stay with us and we sincerely hope you will now make our residence your choice accommodation in Singapore. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 不錯哦

真實旅客

喜歡:整潔度、住宿環境和硬體和客房舒適度
舒適的住宿
交通方便 ,舒適的住宿!
General Manager 於 2017年2月21日回覆
Dear Valued Resident, greetings from the team at Ascott Raffles Place Singapore! We are delighted you had a comfortable and enjoyable stay at our serviced residence. All of us are truly heartened to learn you have found our central location convenient and ideal for your recent trip to Singapore, and we sincerely hope you will make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great pleasure being of service to you and all of us truly look forward to welcoming you back for several more enjoyable and comfortable stays with us. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 有夠讚

Yang

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
General Manager 於 2017年1月26日回覆
Dear Yang, greetings from your friendly team at Ascott Raffles Place Singapore! We sincerely thank you for awarding your recent stay at our serviced residence with a perfect score. All of us are truly thrilled to learn you had a wholly enjoyable and comfortable stay with us and we sincerely hope to welcome you back for several more. It has been our great pleasure and privilege being of service to you and we earnestly look forward to being of service to you again soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 有夠讚

Yuan-wei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
服務優秀、房間優值、地點方便
從開始的入住服務就非常貼心、徹底,房間寬敞、舒適、乾淨,設備齊全,除了大冰箱、咖啡機等常用家電,甚至提供洗衣機與洗衣粉,餐具也一應俱全,多媒體設備的設定有點複雜,不過同樣非常豐富,乾濕分離的浴室非常好用。走出飯店兩個街口就是老巴剎餐飲中心,地鐵站入口也非常近,餐飲跟交通都很方便。 邊間的設計跟其他的房間不太一樣,我個人比較喜歡非邊間的房間設計。
General Manager 於 2016年12月8日回覆
Dear Valued Resident, Greetings from your friendly team at Ascott Raffles Place Singapore! We are truly happy you had an enjoyable and comfortable stay at our serviced residence and had enjoyed all aspects of your stay with us. Thank you for taking the time to share how strategically our location is and how impressed you have been with our well-appointed Suites. You may like to know that we have 3 different layouts for our Cutler Suites due to the structure of our Art Deco building and we are heartened to note your family and you liked having a fully-equipped kitchen in your Suite. We sincerely hope you will now make our residence your choice lodging in Singapore as all of us truly enjoy hosting you. We have had a great pleasure being of service to you and all of us earnestly look forward to welcoming you back for another memorable stay with us soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 有夠讚

Yuan-wei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
除景觀外近乎完美的飯店
從開始的入住服務就非常貼心、徹底,房間寬敞、舒適、乾淨,設備齊全,L型的大沙發令人印象深刻,除了大冰箱、咖啡機等常用家電,甚至提供洗衣機與洗衣粉,餐具也一應俱全,多媒體設備的設定有點複雜,不過同樣非常豐富,乾濕分離的浴室非常好用。走出飯店兩個街口就是老巴剎餐飲中心,地鐵站入口也非常近,餐飲跟交通都很方便。
General Manager 於 2016年12月8日回覆
Dear valued Resident, Greetings from the team at Ascott Raffles Place Singapore! We are delighted you had a great stay at our serviced residence and that you have been impressed with our spacious and fully-equipped Cutler Suite. All of us are also thrilled to note you have found our central location convenient and having Raffles Place MRT station within close proximity to our residence was ideal for your recent holiday in Singapore. We sincerely hope that you will now make Ascott Raffles Place Singapore your choice lodging whenever your travels bring you back to our friendly shore as it would definitely be our great pleasure to host you again. All of us truly enjoyed being of service to you and we earnestly look forward to welcoming you back for another wholly enjoyable and comfortable stay with us. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 有夠讚

真實旅客

喜歡:員工素質、住宿環境和硬體和客房舒適度
General Manager 於 2016年10月8日回覆
Dear Sir/Madam, Greetings! The team at Ascott Raffles Place Singapore is delighted you had a wholly comfortable and enjoyable stay at our serviced residence. We are truly appreciative of the perfect rating you have awarded us for your recent stay with us and all of us sincerely hope you will make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 不錯哦

KA WAI KELVIN,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good choice
It's a nice place with excellent location. Will definitely recommend if you are in Singapore
Cynthia 於 2016年7月9日回覆
Dear Ka Wei Kelvin, Greetings from the team at Ascott Raffles Place Singapore! We are delighted you had a great stay at our residence and our strategic location has been ideal for your recent stay with us. All of us are truly appreciative and grateful for your strong recommendation for our serviced residence as it shows us we have been successful in creating a wholly comfortable and enjoyable stay for you. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back soon. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

4/10 不太好

Sin hung

不喜歡:整潔度、住宿環境和硬體和客房舒適度
Cynthia 於 2016年1月23日回覆
Dear Sin Hung, Greetings from the team at Ascott Raffles Place Singapore! We deeply regret to note you did not enjoy your recent stay at our serviced residence and we sincerely apologise for the disappointment caused to you. Unfortunately, as you have not provided us with any feedback regarding your stay, we would like to assure you that our various departments are currently investigating and shall seek improvements in the areas we lack. Thank you for staying at Ascott Raffles Place Singapore and all of sincerely hope to welcome you back in the future, giving us an opportunity to serve you better. Thank you. Best regards, Cynthia Lim Resident Relations Manager

10/10 有夠讚

Chen,Taiwan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地點很好,員工態度很親切
設備齊全,客房內有洗/烘衣機適合較長期的旅行 or 商務客使用 地點很好,旁邊為捷運站入口,要散步走去金沙/魚尾獅/老巴剎 都ok 員工的服務態度很好,很親切/熱心且總是帶著笑容 廚房的設備稍稍舊了,有一些歷史的痕跡在上面
Cynthia Lim 於 2015年3月12日回覆
Dear Chen, Greetings from your friendly team at Ascott Raffles Place Singapore! We are very happy that you have enjoyed your stay at our serviced residence and have found our location to be most ideal for your recent trip to Singapore. All of us are very appreciative for your kind compliments for our service as it truly inspires us to keep our passion for hospitality and service aflame. The team enjoyed being of service to you and sincerely hope to host you again at our serviced residence soon. Best regards, Cynthia Lim Resident Relations Manager

10/10 有夠讚

loyloy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Gilbert

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Cary

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
Front desk service is excellent. They are very helpful and able to address any issues encountered promptly. The vicinity of the property is excellent as it is at the center of the financial district. Raffles Place MRT station is just beside the hotel, which connects you to multiple buildings and restaurants via underground passageways.
於 2024 年 4 月住了 3 晚
With Heartfelt Appreciation 於 2024年4月23日回覆
Dear Cary, --Greetings from Ascott Raffles Place Singapore! Thank you for taking time to review your experience staying at our strategically located serviced residence. –We are delighted you had a fabulous 3 nights stay with us, and you found our residence’s proximity to Raffles Place MRT station and many eateries convenient. –We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! ---All of us truly value our guest satisfaction as our top priority, and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! –It has truly been our great privilege and pleasure to have been of service to you, and we sincerely hope Ascott Raffles Place remains as your choice accommodation whenever you are back in our city-state. If there is anything we can assist with your stays, please do not hesitate to contact us as we would be most glad to be of assistance to you. –All of us look forward to being of service to you again. We are at your service, and we wish you well. -----Kind regards, --The management of Ascott Raffles Place Singapore

8/10 不錯哦

Chat Kwan

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
This hotel, well located in thecentre of CBD is excellent for business traveller staying over 5 days in Singapore.
於 2024 年 3 月住了 18 晚
With Heartfelt Appreciation 於 2024年4月15日回覆
Dear Chat Kwan, --Greetings from all of us at Ascott Raffles Place Singapore and welcome back! Thank you for your valued support for our serviced residence and for reviewing your recent 5 nights stay with us. –All of us are delighted you had another wonderful stay with us, and you like our residence’s strategic location in the CBD with easy accessibility to many eateries, nearby tourist attractions and public transport options convenient and ideal for your recent business trip here. ---It has truly been our great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back soon. ---We are at your service, and we wish you well. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

Denis,LAVAL

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The best of all
於 2024 年 4 月住了 2 晚
With Heartfelt Appreciation 於 2024年4月15日回覆
Dear Denis, --Greetings from Ascott Raffles Place Singapore! Thank you for taking time to review your experience staying at our strategically located serviced residence. –We are delighted you have awarded a perfect rating for your overall stay experience at our serviced residence and that you and your lovely wife had a great stay with us. –All of us truly value our guest satisfaction as our top priority, and we are committed to our guests. It is guests like you and your wife who make our job wonderful. Thank you! –It has truly been our great privilege and pleasure to have been of service to you and your wife. –All of us look forward to being of service to you and your lovely wife again. We are at your service, and we wish both of you well. -----Kind regards, --The management of Ascott Raffles Place Singapore

10/10 有夠讚

Danny

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
This property is amazing. The quality of the amenities in the room is excellent. Best shower pressure I’ve had in a hotel in a long time. Linens on bed are soft and very high quality. Infinity pool is an excellent place to hang out. Close to everything in Singapore.
於 2024 年 4 月住了 1 晚
With Heartfelt Appreciation 於 2024年4月15日回覆
Dear Danny, --Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our strategically located serviced residence. ---We are thrilled you and your lovely partner had a wholly enjoyable and comfortable stay with us. ---It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! ---It has truly been our great privilege and pleasure to have been of service to you and your lovely partner. All of us sincerely hope our serviced residence remains as your choice accommodation whenever you and your partner are back in our city-state. ---We earnestly look forward to being of service to your lovely partner and you again. We are at your service, and we wish both of you well. -----Thank you for your valued support. ----Kind regards, --The management of Ascott Raffles Place Singapore

10/10 有夠讚

Christopher

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Room has just about anything you’ll need. Enjoyed my stay.
於 2024 年 4 月住了 1 晚
With Heartfelt Appreciation 於 2024年4月15日回覆
Dear Christopher, --Greetings from your friendly team at Ascott Raffles Place and thank you for giving us the great privilege and pleasure to have been of service to you and your lovely partner during your recent stay with us. –We are incredibly grateful you took the time to review your experience at our serviced residence and for letting us know you and your lovely partner had a great stay with us, and you like the ambiance and décor of the 21st level Cutler suite you stayed in and its in-room facilities. –All of us have truly enjoyed being of service to you and your lovely partner, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish both of you well. Thank you. ---Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

Francis

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 4 晚
With Heartfelt Appreciation 於 2024年4月10日回覆
Dear Francis, ---Greetings from your friendly team at Ascott Raffles Place Singapore! ---Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. ---We are thrilled you and your lovely partner had an excellent 4 nights stay with us. –-Thank you for giving us the great pleasure and privilege of hosting you and your lovely partner at our serviced residence, and we hope Ascott Raffles Place remains as your choice accommodation whenever you and your partner are back in Singapore. --We are at your service, and we wish both of you well. –Kind regards, --The management of Ascott Raffles Place Singapore

8/10 不錯哦

Arturo

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Excellent place and friendly staffs
於 2024 年 2 月住了 3 晚
With Heartfelt Appreciation 於 2024年3月20日回覆
Dear Arturo,Greetings from Ascott Raffles Place Singapore! --Thank you for choosing our strategically located serviced residence for your recent holiday in our city-state. -- We are delighted you and your lovely wife had an enjoyable and comfortable 3 nights stay with us. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members and we assure you we shall be thanking them for their dedicated service. Thank you for making our team members feel valued too! --It has truly been our great pleasure and privilege to have been of service to you and your lovely wife, and all of us hope Ascott Raffles Place remains as your choice accommodation whenever you are back in our city-state. --We earnestly look forward to welcoming you and your lovely wife back. --We are at your service, and we wish you well. --Kind regards, --The management of Ascott Raffles Place Singapore

8/10 不錯哦

??

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
マリーナベイやセントーサ島など、色んな所へ移動しやすい立地でした。ラウパサも歩いて行けて快適でした。
於 2024 年 3 月住了 4 晚
With Heartfelt Appreciation 於 2024年3月10日回覆
Dear ??, --Greetings! The team at Ascott Raffles Place sincerely thanks you for taking the time to review your stay at our serviced residence and for letting us know you had an enjoyable and comfortable 4 nights stay with us. --We are heartened to learn yo found our residence’s location with proximity to the iconic Lau Pat Sat Food Center and nearby tourist attractions convenient. --It has truly been our great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards, --The management of Ascott Raffles Place Singapore

10/10 有夠讚

Eswara,Greenville

喜歡:整潔度、設施服務和住宿環境和硬體
It was a good experience staying at the hotel. The front desk person, emorine helped us checkin early. The housekeeping staff were friendly. Van was very good and did a good job cleaning
於 2024 年 3 月住了 2 晚
With Heartfelt Appreciation 於 2024年3月6日回覆
Dear Eswara, --Greetings! Your friendly team at Ascott Raffles Place Singapore sincerely thank you for choosing our strategically located serviced residence and for reviewing your recent 2 nights stay with us. --All of us are delighted you had a great stay with us. --We sincerely thank you for your kind mention of our service, especially the service from Resident Service team member Ameryn and our housekeeping team members who were responsible for the upkeep of the 10th level one-bedroom Brown suite you stayed in. We are happy we were able to accord you with an early check-in as our occupancy situation allowed us to. Thank you for your kind mention and for making our team members feel valued! --With your recent stay experience at our serviced residence, we sincerely hope you will now make Ascott Raffles Place your choice lodging whenever your travels bring you back to our friendly shore, and you will also recommend us to your family and friends back home.---All of us have truly enjoyed being of service to you and we earnestly hope to welcome you back for more enjoyable and comfortable stays with us. We are at your service, and we wish you well. Thank you for your valued support.---Kind regards, --The management of Ascott Raffles Place Singapore

10/10 有夠讚

Daniel

喜歡:整潔度、設施服務和住宿環境和硬體
condo hotel with spacious room and very clean
於 2024 年 2 月住了 1 晚
With Heartfelt Appreciation 於 2024年2月29日回覆
Dear Daniel, --Greetings from Ascott Raffles Place Singapore! --We are delighted you had a wonderful stay with us and you like the spaciousness, cleanliness and ambiance of the fully equipped 10th level Cutler suite you stayed in. --It has truly been our great pleasure and privilege to have been of service to you and all of earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards, --The management of Ascott Raffles Place Singapore

8/10 不錯哦

David

喜歡:整潔度和住宿環境和硬體
於 2024 年 2 月住了 2 晚
With Heartfelt Appreciation 於 2024年2月29日回覆
Dear David, --Greetings from Ascott raffles Place Singapore! --Thank you for choosing our serviced residence for your recent visit to our city-state. --All of us are delighted you had an enjoyable and comfortable stay with us. --It has been our great pleasure and privilege to have been of service to you and we look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards, --The management of Ascott Raffles Place Singapore

6/10 一般般

Mary,Redwood City

喜歡:整潔度、設施服務和住宿環境和硬體
Altho my arrival was nice at this lovely property with friendly staff , sadly upper management had failed to provide Any info about open grocery stores or restaurants to lobby staff . I was directed to a grocery store that was closed as were all restaurants . While most of Singapore food sources were closed for days, there must have been a few stores that were open somewhere . The Absence of food services except for 7-11 & a dirty swamped hawker stand for 5 days is definitely a giant negative to me .
於 2024 年 2 月住了 5 晚
With Sincere Apologies 於 2024年2月18日回覆
Dear Mary, --Greetings from Ascott Raffles Place Singapore. --Thank you for taking the time to share your valuable feedback about your 5 nights stay and experience with our team's service. --We sincerely apologise for the disappointment and inconvenience caused to you by our team's service with regard to information on nearby eateries and grocery stores on weekends. --Regrettably, as our serviced residence is located in the Central Business District, we humbly admit that most eateries and all grocery stores except for convenience stores are closed on weekends. --We sincerely apologise for our team member's lacking knowledge and erroneous information shared with you. --Following your feedback, we assure you we will investigate and counsel our team members concerned and engage the team members in more training. --Please allow us to share that our guests who stay with us during the weekend would usually take a one-stop MRT (subway) ride to Raffles City (City Hall MRT station) to dine and shop as this mall offers a plethora of dining options. --All of us sincerely hope this inopportune experience you had with our service will not deter you from staying with us again as we truly wish to create a better stay experience and recover your trust in our service. --We sincerely hope to welcome you back. --Kind regards,The management of Ascott Raffles Place Singapore

8/10 不錯哦

meng hsuan

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
overall good for stay.
於 2024 年 1 月住了 5 晚
With Heartfelt Appreciation 於 2024年2月6日回覆
Dear Meng Hsuan, --Greetings! Thank you for taking the time to review your recent 5 nights stay at our serviced residence. We are heartened to learn you and your partner had a pleasant stay with us. –All of us sincerely thank you for giving us the great privilege and pleasure of having been of service to you and your partner, and we hope our serviced residence remains as your choice accommodation whenever you and your partner are back in our city-state. If there is anything we can do to assist you with your future stays, please do not hesitate to contact us as we would be most glad to be of assistance to you. --We earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

Katsunori

喜歡:整潔度
Shower was not working,I cannot use hot water. Their staff are very very kind,so I felt comfortable.
於 2024 年 2 月住了 2 晚
With Heartfelt Appreciation 於 2024年2月4日回覆
Dear Katsunori, --Greetings from Ascott Raffles Place Singapore! --Thank you for taking the time to review your recent stay at our strategically serviced residence. We are delighted you had a wonderful stay with us. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making our team members feel valued too! -–With regard to your feedback on the water heater, we are sorry for the discomfort caused to you. Please allow us to share as the water heating system at our serviced residence is that of a water heating storage tank, guests will need to turn on the switch of the water heater located in the wall at the entrance of the bathroom and wait for approximately 15 minutes for the water in the tank to be heated. We seek your kind understanding in this matter, and we apologise if our team had not informed you about this matter at the check-in process. --All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

Chelvy

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
於 2023 年 12 月住了 5 晚
With Heartfelt Appreciation 於 2024年1月9日回覆
Dear Chelvy, --Greetings! Thank you for taking the time to leave us a perfect rated review for your 5 nights stay experience at our strategically located serviced residence. We are thrilled you and your husband had an excellent stay with us. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging in our city-state. We look forward to being of service to you and your husband again. We are at your service, and we wish both of you well. Thank you for your valued support. -----Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

Richard,Covina

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
The staff was very helpful, in particular, a woman who took charge of retrieving my lost baggage. When I told her that the airline had lost/misplaced my baggage, she took complete charge, contacting the airline several times. And I had my bag the following morning. I apologize for not getting her name so I could recognize her personally.
於 2023 年 12 月住了 1 晚
With Heartfelt Appreciation 於 2023年12月27日回覆
Dear Richard,Greetings from your friendly team at Ascott Raffles Place Singapore and Merry Christmas! Thank you for giving us the great privilege and pleasure to have been of service to you and your lovely partner at our serviced residence. --We sincerely thank you for your heartwarming compliment for our Guest Service team member Ameryn who attended to you at the check-in process and assisted you the recovery of your lost luggage. We are indeed proud to have Ameryn as part of our team as she has consistently shown us she goes the extra mile to ensure our guests are well taken care of during their stays, and we assure you we shall be sharing your compliment with Ameryn and thank her for her contribution in making your stay with us a success. ---With your experience staying with us, all of us sincerely hope you will now make our serviced residence your choice accommodation whenever your travels bring you and your lovely partner back to our city-state. If there is anything we can do to assist with your future stays at our serviced residence, please do not hesitate to let us know as we would be most glad to be of assistance to you. --We have truly enjoyed being of service to you and your partner, and we earnestly look forward to welcoming you back in the future. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

Lloyd

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
excellent room with good access to nearby attractions
於 2023 年 12 月住了 5 晚
With Heartfelt Appreciation 於 2023年12月20日回覆
Dear Lloyd,Greetings from Ascott Raffles Place Singapore! Thank you for reviewing your stay experience at our strategically located serviced residence. We are delighted your lovely wife and you had a wonderful 5 nights stay with us, and you like the ambiance and décor of the 75sqm fully equipped Brown suite you stayed in. --All of us are indeed heartened to learn you found our strategic location with proximity to many eateries, local attractions and public transport options convenient and to your liking. --With your experience staying at our serviced residence, we truly hope Ascott Raffles Place remains as your choice lodging whenever your travels bring you and your lovely wife back to Singapore, and you will also recommend us to your friends and family back home. --All of us sincerely thank you for giving us the great privilege and pleasure of hosting your lovely wife and you at our serviced residence and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

William,Pueblo

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Clean, comfortable and really well appointed room. Excellent checkin and checkout experience. Very close to local food mall with lots of options.
於 2023 年 12 月住了 1 晚
With Heartfelt Appreciation 於 2023年12月9日回覆
Dear William,Greetings! Thank you for taking time to review your experience staying with us. We are delighted you an your lovely wife had a wholly enjoyable and comfirtable stay with us, and you like the ambiance and décor of the fully equipped 3rd level Cutler suite you stayed in. --All of us are heartened to learn you found our central location with proximity to the iconic food center Lau Pat Sat and nearby tourist attractions convenient and to your liking. --With your recent experience staying with us, all of us sincerely hope you will now make our serviced residence your choice lodging in Singapore. We have truly enjoyed being of service to you and your lovely wife, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish both of you well. Thank you for your valued support. ---Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

Jelena

喜歡:整潔度和客房舒適度
Ideal location
The hotel is EXCELLENT - the location is ideal to the business district and the Bay. Everything is walking distance. My only regret is that the windows do NOT OPEN to allow for fresh air.
於 2023 年 11 月住了 5 晚
With Heartfelt Appreciation 於 2023年12月5日回覆
Dear Jelena,Greetings and welcome back! Thank you for your valued support serviced residence. We are delighted you had a wholly enjoyable and comfortable 5 nights stay with us, and you find our central location with proximity to many eateries, tourist attractions and various public transport convenient and to your liking. –We sincerely apologise for the disappointment and any discomfort caused to you by the sealed windows of our suites. Please allow us to explain as Ascott Raffles Place is on the revered list of Singapore’s conserved and heritage buildings and the windows are from the original building built in the 1950s, we humbly admit the windows are sealed because we will not be able to replace the window and handles in the present days should these be damaged. We seek your kind understanding in this matter. –All of us sincerely hope this slight distraction during your stays with us will not deter you from staying with us again. –We sincerely thank you for giving us the great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

Taro

於 2023 年 11 月住了 1 晚
With Heartfelt Appreciation 於 2023年12月11日回覆
Dear Taro,Greetings from Ascott Raffles Place Singapore! Thank you for choosing our strategically located serviced residence. We are delighted to learn you have awarded a perfect rating for your stay experience as it shows us you and your lovely wife had a great stay with us.--With your experience staying with us, we sincerely hope Ascott Raffles Place will be your choice serviced residence in Singapore and you will also recommend us to your family and friends. –All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you and your lovely wife back soon. We are at your service, and we wish both of you well. Thank you. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

DAVID

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
The Ascott is centrally located for tourism or business with great access to the MRT system and convenient places for local foods. The apartment was spacious and well appointed. I would be delighted to return .
於 2023 年 10 月住了 7 晚
With Heartfelt Appreciation 於 2023年11月8日回覆
Dear David,---Greetings from Ascott Raffles Place Singapore!---We are so grateful you took the time to review your stay at our serviced residence and we are truly honored to have been of service to you during your recent visit to our city-state.---We are delighted your stay experience with us exceeded your expectations. All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! ---With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever your travels bring you back to our city-state and you will recommend us to your family and friends back home. ---Do let us know if you require any assistance with your stay in future as we would be most glad to be of service to you again. We are at your service, and we wish you well. Thank you for your valued support.---Kind Regards,The Management of Ascott Raffles Place Singapore

10/10 有夠讚

Robyn

喜歡:整潔度和住宿環境和硬體
Lovely rooms. Very spacious. And lovely staff
於 2023 年 10 月住了 4 晚
With Heartfelt Appreciation 於 2023年10月24日回覆
Dear Robyn,Greetings from Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for letting us know you had a wholly enjoyable and comfortable 4 nights stay with us in our spacious and fully equipped 10th level Cutler suite. We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! --Thank you for giving us the great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. ---Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

Ingrid

商務旅客, 團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The staff couldn’t have been more accommodating and the suite was spectacular.
於 2023 年 10 月住了 1 晚
With Heartfelt Appreciation 於 2023年10月18日回覆
Dear Ingrid,Greetings! We are delighted you had a wonderful stay with us, and that you are impressed with the ambiance of the 108sqm Finlayson Suite assigned for your stay. --We sincerely thank you for your heartwarming compliment for our team’s service. Your compliment brings much cheer and motivation to our team members, and nothing motivates us more than knowing our service has been a main contribution to the success of your stay with us. Please be assured we will be sharing your heartwarming compliments with our team members, and we will thank them for their dedicated service. Thank you for making them feel valued too! –It has truly been our great pleasure and privilege to have been of service to you and all of us sincerely hope our serviced residence will remain as your choice lodging whenever your travels bring you back to our city-state. –We earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. ---Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度和客房舒適度
Caring customer service
All good. Very convenient location for city. Alma the housekeeping lady made lovely towel figures. Tested her and her colleague by asking for giraffe
於 2023 年 10 月住了 4 晚
With Heartfelt Appreciation 於 2023年10月10日回覆
Dear Christopher,Greetings! Thank you for choosing our centrally located serviced residence for your recent trip to Singapore. We are delighted you had a great 4 nights stay with us and you found our strategic location with proximity to many eateries, local attractions and public transport options convenient. –We are truly humbled by your heartwarming compliment for our team’s service, especially for our housekeeping team member Alma, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to Alma, and we assure you we shall be thanking Alma for her dedicated service. Thank you for making her feel valued too! –It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays at our serviced residence. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Ascott Raffles Place Singapore

6/10 一般般

Shintaro,chuo-ku

於 2023 年 9 月住了 5 晚
With Sincere Apologies 於 2023年9月21日回覆
Dear Shintaro,Greetings. We deeply regret to learn you did not fully enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you. --Please allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any details regarding your stay experience and we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements. --We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. We are at your service, and we wish you well. Thank you. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

真實旅客

喜歡:整潔度和客房舒適度
何もかも揃っているホテルです
F1開催に合わせ、半年前の予約でした。 最上階のお部屋で泊まりました。とても快適に過ごせました。 初日、疲れて到着したとき、対応してくれた受付の女性も大変親切でした。クローゼット、ハンガーの数も多く、アイロンやアイロン台まで部屋にありました。収納ま多く、何も困ることはありませんでした。部屋に洗濯機があるので、汗をかいた衣類をすぐに洗濯ができ、便利でした。
於 2023 年 9 月住了 3 晚
With Heartfelt Appreciation 於 2023年9月19日回覆
Dear Valued Guest,Greetings! Thank you for taking the time to review your experience at our centrally located serviced residence. We are thrilled you had a great stay with us and you like the spaciousness and ambiance of the fully equipped Cutler suite assigned for your stay. –We sincerely thank you for your kind mention of our team’s service and we are happy we were able to accord you with an early check-in as our occupancy situation allowed us to. –With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever you are back in our city-state. --All of us sincerely thank you for giving us the great pleasure and privilege of hosting you at our serviced residence. We look forward to welcoming you back and being of service to you again soon. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Ascott Raffles Place Singapore

10/10 有夠讚

Ronald

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
I lived and worked in Singapore for 2 years, 2010 and 2011 residing in serviced apartments like the Ascott. Now retired and returning for an extended vacation the Ascott Raffles Place provided more value and services than a regular hotel. The location is perfect!
於 2023 年 8 月住了 16 晚
With Heartfelt Appreciation 於 2023年9月16日回覆
Dear Ronald,Greetings and welcome back to Singapore! Thank you for taking the time to review your 16 nights experience at our centrally located serviced residence. --All of us are delighted your lovely partner and you had a wholly enjoyable and comfortable stay with us, and you liked the ambiance of the 6th level fully equipped suite assigned for your stay. All of us are truly heartened to learn you found our strategic location with proximity to many eateries, local attractions and public transport convenient and to your liking. –With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever you and your lovely partner are back in our city-state. --All of us sincerely thank you for giving us the great pleasure and privilege of hosting you and your lovely partner at our serviced residence. We look forward to welcoming you back and being of service to you again soon. We are at your service, and we wish you well. –Last but not least, we wish you a fulfilling and well-deserved retirement! --Thank you for your valued support. --Kind regards,The management of Ascott Raffles Place Singapore