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"Hakone Kowakien TEN-YU delivered exactly the kind of “only-in-Japan” immersion we were hoping for—arriving to find yukata waiting in the room, then wearing them to both dinner and breakfast made the whole ryokan experience feel authentic and fun. The entire property has a spa-like calm: steam rising from the open-air onsen, pine trees framing every window, and soft koto music in the halls. Staff were gracious to the last detail, guiding us through the kaiseki meal and making sure even our brief one-night stay ran smoothly. My only real regret is that we couldn’t stay longer; TEN-YU is the kind of place where you instantly relax and wish you’d booked another day just to soak, stroll, and repeat. "

"Very close to airport, nice trial along the bay for relaxing hike, walk, run and bike."

"Excellent. Big rooms, great breakfast, beautiful hotel."

"Loved how close to cruise port it was. Staff were super friendly and so helpful and knowledgeable."

"Room was appropriate size for 4 of us, staffs were very polite and responsible. Breakfast was amazing. Location is also amazing for shopping for anything! Highly recommended! "

"Excellent location and great service!"

"Como nuevo el hotel"

"Best hotel we have been to all year!"

"So great!! Amazing staff and beautiful facility! "