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Everything was great. The staff is very friendly and helpful. The view from the room was just amazing. Loved the separate shower room.

This was by far one of the nicest hotels we have stayed in. It was wonderful to wake up, grab a to-go breakfast at Lawson’s across the street and walk a few blocks to yamashita park. The hotel is beautiful and the rooms are luxurious. The staff are so friendly and accommodating. We could not believe we got this room for the price we did. It’s easy walking distance to everything you could want in Yokohama. We will definitely stay here again.

Hotel location is excellent. Step outside. Bus stop. To the left, a bakery and a diner. Steps to the right, down stairs there is a subway station and convenience store. The 7th floor has an excellent lounge and laundry room. Our room was clean and comfortable. Excellent service. The Staff is friendly and helpful. The day we left we asked them to call us a taxi. It arrived at private area that they escorted us to. Easy walk or transit to parks, museums, restaurants and...

The Hotel New Grand is a historical landmark in Yokohama. The location is hard to beat. It’s across the street from Yamashita Park, blocks from China Town, the International cruise terminal, 15 minute walk to Yokohama Stadium and good access to train system. Only down note is Hotel. Ew Grand needs to upgrade pillows, they were extremely uncomfortable.

one of the best hotels we ever stayed in japan. could not wish better in terms room, service, cleanness...everything...wish we had same one at other locations. big regret!!! thank you for everything!!!

The hotel is newly opened and very modern. Self check in/out system and the rooms are like mini modern apartments with cookers. Washing machine. Refrigerator. A bit TV. Suitable for short stays whether on business or leisure. The Japanese buffet breakfast was lovely. But if that’s not for you. There’s a great bakery in the foyer too....

Very clean and quiet property. Staff was helpful and kind. Located in beautiful neighborhood close to everything.

The location is great right next to train station. Bathroom is very spacious.

I was pleasantly surprised at the size of the room at the amenities that were included. This was a perfect location, 5 minutes.Walking distance to chinatown and the Port. They have a beautiful rooftop Lounge and a bar in lounge on the twelfth floor A very friendly staff. However , make sure they understand what you're asking. I asked about evening entertainment in the area and was told there wasn't any only to find out later that this is the The jazz capital of Japan. There are several jazz...

I had a lovely experience at the Kahala. It far exceeded my already high expectations. The staff were superb, particularly the concierge team, who helped me make my sightseeing plan come together with ease. I highly recommend the Kahala.

Great hotel with clean, comfortable rooms. friendly and helpful staff at the front desk. Mainly use self check in and check out kiosk. The luggage delivery service was very convenient. We enjoyed our stay and would definitely recommend it!

Friendly and helpful staff.

The room was new and perfect for my solo trip.

Beautiful room view! Room was very spacious and comfortable. Best stay in Yokohama!

Laundry, kitchen, events

Staff member is very helpful to find the iPods we left in the room and arrange to mail it to next hotel. Nice service 👍

The hotel staff was very welcoming and made the check in process very easy. The room was clean. The amenities worked well