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Everything was great. The staff is very friendly and helpful. The view from the room was just amazing. Loved the separate shower room.

This was by far one of the nicest hotels we have stayed in. It was wonderful to wake up, grab a to-go breakfast at Lawson’s across the street and walk a few blocks to yamashita park. The hotel is beautiful and the rooms are luxurious. The staff are so friendly and accommodating. We could not believe we got this room for the price we did. It’s easy walking distance to everything you could want in Yokohama. We will definitely stay here again.

The Hotel New Grand is a historical landmark in Yokohama. The location is hard to beat. It’s across the street from Yamashita Park, blocks from China Town, the International cruise terminal, 15 minute walk to Yokohama Stadium and good access to train system. Only down note is Hotel. Ew Grand needs to upgrade pillows, they were extremely uncomfortable.

The hotel is newly opened and very modern. Self check in/out system and the rooms are like mini modern apartments with cookers. Washing machine. Refrigerator. A bit TV. Suitable for short stays whether on business or leisure. The Japanese buffet breakfast was lovely. But if that’s not for you. There’s a great bakery in the foyer too....

Very clean and quiet property. Staff was helpful and kind. Located in beautiful neighborhood close to everything.

one of the best hotels we ever stayed in japan. could not wish better in terms room, service, cleanness...everything...wish we had same one at other locations. big regret!!! thank you for everything!!!

The location is great right next to train station. Bathroom is very spacious.

I was pleasantly surprised at the size of the room at the amenities that were included. This was a perfect location, 5 minutes.Walking distance to chinatown and the Port. They have a beautiful rooftop Lounge and a bar in lounge on the twelfth floor A very friendly staff. However , make sure they understand what you're asking. I asked about evening entertainment in the area and was told there wasn't any only to find out later that this is the The jazz capital of Japan. There are several jazz...

Everything was amazing, so clean and staff was very nice.

Friendly and helpful staff.

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I think that the property is pretty new or updated. We were just disembarking from a 15 day cross Pacific Cruise trip. My first task was getting my laundry done. The hotel has provided the facility to satisfy me.

Beautiful room view! Room was very spacious and comfortable. Best stay in Yokohama!

Laundry, kitchen, events

Staff member is very helpful to find the iPods we left in the room and arrange to mail it to next hotel. Nice service 👍