塞拉蘭達環山雪道Residence 飯店住宿訂房

"Well equipped room & very friendly staff"

"Perfect mountain view"

"the bed is not very clean"

"員工非常和善，樂於解決我們所有難題。 早餐很豐富美味，值得花一小時慢慢品嚐。 地下室停車場停車位很多。 前面的山景很漂亮。 唯一的缺點是床的舒適性稍差。"

"員工英文程度極差，所有問題都無法回答，並不願意協助，極不耐煩。房間普通，早餐普通，環境普通，希望能幫到要選擇的人。"

" Please be aware if you come with a large group and a car. The check-in instruction provided by the hotel was inaccurate. We came with a car and found it so confusing upon arrival. There was no pass-code provided for the garage as the instruction message stated. Later we found that we have to check-in with the kiosk first and then used the activated room card to open the garage. We stuck at the gate for half an hour because of this. The parking slots are also very small. Even a SUV would need to take 2 slots to park. Many people including us came with a 9-seater van and took a lot of time and risk to park into a spot. At the kiosk you can contact the staff at the hotel but the staff couldn't speak English. The check-in process was also time-consuming. The online form require every guest to scan the passport but the form couldn't be saved for later. Therefore, we couldn't fill the guest information individually. At the kiosk each person has to scan the passport again which made a lot of handicap especially some of us had to look after the car. Talking about the room. It is quite new and clean. Overall it is comfortable. However, the fridge wasn't cooling well even though we set it to maximum. There is also no dish-washer and the smoke detector could be triggered easily with light cooking. The hotel is closed to Ostisei. A travel pass was provided for people who want to get around the area by bus."