Find hotels near Playa del Caribe Hilton, San Juan from NT$3,741

"I came here for work and it was absolutely amazing I would come back here for pleasure as well. Lovely location lovely staff and a lovely View."

"I rarely leave reviews, but this place was beyond unacceptable. After arriving late from a flight, the last thing I expected was to walk into what can only be described as a filthy, poorly managed property. The front desk staff was immediately rude and completely unhelpful—no sense of urgency, no professionalism, and definitely no customer service. The room itself was disgusting. The bed had only a single sheet, no proper mattress protection, and the “comforter” looked like an old, worn-out throw blanket. That alone was bad enough—but what pushed it over the edge was what we found next. Out of concern, we checked the mattress with a light… and saw bugs. At that point, we were done. We were in the room for maybe 30 minutes before deciding there was no way we could stay there. When we returned to the front desk, there was zero accountability. No apology. No concern. Instead, they tried to pressure me into signing a waiver agreeing to pay fees, which was honestly unbelievable given the condition of the room. This place is not just low quality—it’s unsanitary. If you’re expecting even basic cleanliness or service, do not book here. Save yourself the time, money, and stress."

"Our preferred Marriott Bonvoy status with early checkin turned out to be a nightmare. Tired and hungry from travel all we wanted was to check in and they were behind by hours. We were not able to check in until 4:30. Not very happy to start our trip."

"Everything was good, the staff, the pool; however, there is no ventilation in the bathrooms. "

"Great experience. Would highly recommend."

"Beautiful hotel sits on the ocean with a beach and pool area. Staff were awesome. When they thought my bag was misplaced when we put it for keeping while we waiting to go to the cruise ship, they were as concerned as I was. They had me go with them to help locate it. "

"Not as shown in the pictures. Poorly maintained and poor hygiene/service. Not worth the price!!!"

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"Great hotel!"