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"Beautiful"

"One of the best hotels we’ve ever stayed at! Although we originally planned for four nights, we had to leave after three due to an emergency and fly back to the States. The staff overall were wonderful. We especially loved the courtesy and service from the buffet restaurant team—they were warm, attentive, and truly made our dining experience enjoyable. That said, the service at the Jamaican and Italian restaurants could use some improvement. The servers there seemed disengaged, almost as if they were tired or having an off day. There wasn’t much energy or friendliness, and at times it felt like we didn’t really matter. Thankfully, we didn’t let those moments take away from the joy of our trip. A special shoutout to Trishina at the front desk for making our check-in smooth and pleasant. She was so polite and kind—and what stood out most was that she remembered my name (“Mrs. Amoh”) the next day when I came by with a question. That was such a thoughtful touch. They have activities for everyday. Some you’ll need to pay for it, though this is an “all inclusive hotel” Airport shuttle was 15 dollars each way for us. Overall, I’d rate this hotel an 8.5/10. Despite a few minor issues, we had a great experience and would definitely come back."

"Everything was excellent"

"A large piece of tile fail of the swim up bar and smashed my foot. RAU didn’t seem to be real concerned with the situation"

"It was a nice resort, clean and very helpful staff. I had a wonderful time. The food options were great. Enjoyed my stay"

"Staff said they upgraded my room. But it was a downgrade. I had to go back to the front desk and get my original room back. Then they tried to charge me for it"

"The service was excellent with Privilege Service that gives you special butler service that caters to your needs, such as reservations service for restaurants , room care, luggage delivery to and from your room. You also have service on the breach such as towels delivered, drinks and snacks. Everyone was so friendly it made me and my family feel very special."

"This hotel deserves 1000 stars— Platinum Club status. The service was superb, and I have absolutely no complaints. I don’t even want to try another resort when I return in August and December. Thank you to Robert, Odel, and Cory for your outstanding hospitality during my birthday week."

"Staff was amazing, room was great! We fulljoyed ourselves"