LET ME SAVE YOU – DO NOT VACATION HERE. AVOID THIS RESORT LIKE THE PLAGUE.
We traveled as a family of four from Houston, TX, and this was hands down the worst resort experience we’ve ever had. The place is beautiful—but don’t be fooled. The customer service is atrocious, the staff are rude, slow, and seem annoyed by your presence. Getting something as basic as water or clean towels was a daily battle.
Room service? Horrible. Doors jammed. Management made promises and never followed through. Towels were rarely stocked, but they somehow left a dirty cleaning rag in our bathroom.
Food? Awful. Salty, bland, and wasteful. People left full plates untouched. Want to eat at their nicer restaurants? Good luck. You need to book at 8 AM, but the reservation app is glitchy, and they won’t help you. Half the tables sit empty while guests are turned away.
“All-Inclusive” means nothing here. You’ll be constantly upsold on their “Privilege” service just to get basic treatment.
The only bright spots were Garcia at Red Snapper and lifeguard Milton—both professional, friendly, and attentive.
But one or two good staff can’t make up for the nightmare. This resort left a terrible impression of Jamaica. I'd rather go to Mexico, Costa Rica, DR, or Aruba.
ZERO stars. Stay far, far away.