"This hotel was the best choice and everything we needed. It was reasonably priced, extremelly well located, right next to the beautiful Tower Bridge over Thames and the Tower of London, very close to buses and underground transportation- the Tower Hill Station. It provided an excellent hot breakfast with personalized omelets, an English breakfast and cold cuts, fruits, pastries and good coffee. It also has a restaurant on site with outdoor seating and gorgeous views at dinner. The rooms are quiet and clean, with comfortable beds and great duvets, equipped with AC. The hotel replenishes daily bottles of water in the room, which we appreciated a lot.
The entire staff was really nice and welcoming, but we would like to give special kudos to one special staff member who made our stay extra enjoyable: Narcisa Chirita, who went the extra mile to ensure that we had everything we need, and brightened our day with her greetings and pleasant conversation. Also, she saved us from missing our flight and having to pay for another flight overseas because of going to the airport with no passports. Soon after checkout, she contacted us to let us know that we had forgotten our passports, debit cards, insurance cards, driver's license and some cash in the safe. Had it not been for Narcisa, we would have experienced a really stressful and upsetting situation. So, again, many thanks, Narcisa Chirita! We appreciate your kind and thoughtful gesture! We will be visiting again!"
