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"Bed was comfy and I liked the design. Was disappointed that there was only instant coffee offered in the room. I stayed because it was so handy to the airport. I didn’t use any amenities or go to the restaurant."

"As usual the service was warm and top notch. "

"Absolutely loved this hotel, especially as a solo traveler! It’s in an excellent location with great proximity to the underground, plays, museums and everything you could want in London."

"Well managed facilitie . Would recommend staying there. "

"Clearly the location is terrific. The views of the Tower of London and of the Tower Bridge are exciting and the hotel maximizes them. The staff was helpful and courteous. Our frustration was on our first night when we could not rouse room service. We tried repeatedly for an hour. No one answered. Called 0. No one answered. We ended up going to Tesco to get food to heat in the oven in our suite. But the oven/stove did not work. We went to the front desk to ask for help. We were told someone would come up to our room. No one came. Tired from a day of travel, we ate a side salad and went to bed. We called again the next morning. Someone came up and fixed the problem. (It wasn’t that we couldn’t operated the light switches!)."

"Shame about piano, singer wasn't great"

"Fantastic views everything I expected and more beautiful room upgraded to a suit which was a amazing surprise staff are helpful and polite room was spotless views of London are incredible all in all a ten out of ten experience."

"Breakfast is distinctly average to bellow. Not terrible, not something you’d pay for if you’re not here for work like I was."

"Great location - near shopping, Hyde park and Marble Arch. Close to public transportation and there were black cabs at the door almost every time we left. Nice room for the 3 of us we had Executive suite. Staff was wonderful."