「Nothing wrong with it except that I was suppose to be booking a Best Western Hotel, but while it is indeed a Best Western, they put me in a another small house next to the main Best Western building. There are 4 rooms in the small house and is 30 seconds walk away. It does not feel like I am living in a Best Western hotel.」
「Nothing wrong with it except that I was suppose to be booking a Best Western Hotel, but while it is indeed a Best Western, they put me in a another small house next to the main Best Western building. There are 4 rooms in the small house and is 30 seconds walk away. It does not feel like I am living in a Best Western hotel.」
「Peter, the inn keeper is fantastic. Great breakfast and staff. Clean room. Easy parking and access to everything easily from Culloden to Inverness to Findhorn. 」
「Peter, the inn keeper is fantastic. Great breakfast and staff. Clean room. Easy parking and access to everything easily from Culloden to Inverness to Findhorn. 」
「Had issues with the WiFi and it got addressed right away. The room was spacious and the staff was super friendly and helpful. Love love love this place and would definitely return with my family. 」
「Had issues with the WiFi and it got addressed right away. The room was spacious and the staff was super friendly and helpful. Love love love this place and would definitely return with my family. 」
「Accommodations were great. Beautiful room, nice big sitting rooms. Had dinner that was excellent as was the afternoon tea. Will stay here next time we are in the area. 」
「Accommodations were great. Beautiful room, nice big sitting rooms. Had dinner that was excellent as was the afternoon tea. Will stay here next time we are in the area. 」
「Service is good, breakfast is excellent. Wifi is slow and disconnect every 5 mins. Due the night time between 1700-2130. It is because, they share with the pub and restaurant guest wifi. When you showers the water sometimes hot and cold. The room is nice.Easy to park.」
「Service is good, breakfast is excellent. Wifi is slow and disconnect every 5 mins. Due the night time between 1700-2130. It is because, they share with the pub and restaurant guest wifi. When you showers the water sometimes hot and cold. The room is nice.Easy to park.」
「Good environment! Can see Inverness castle and the river right in front of us!
The room is nice and well equipped!
The breakfast was running out at 8:30am so we couldn’t get much. Not worth to buy breakfast if you get up after 8am. 」
「Good environment! Can see Inverness castle and the river right in front of us!
The room is nice and well equipped!
The breakfast was running out at 8:30am so we couldn’t get much. Not worth to buy breakfast if you get up after 8am. 」
"一向對此品牌有信心,早前於Exeter,或更早於Maldives的都感覺良好,但今次的體驗實在太差了!
此酒店地點非常之方便,就在high street 的未端,但對面就是酒吧和餐廳,昨晚酒吧的音樂根本令人不能入睡,到前台找經理投訴卻沒有回應,職員只說噪音問題一直存在,一直都有客人投訴!
說實在的,這次Scotland旅程,這一晚酒店房間的價格是最貴的,但真是想不到貴左那裡,被安排住在一樓,當然入住時不知道還有噪音問題,面向的是城市景觀,到今早早餐時的餐廳,面向Loch Ness 河/湖景觀才醒覺預期入住和享受的體驗是完全沒有體會得到。
這樣的價錢,房間只屬一般,服務方面,昨晚投訴了,都沒有什麼回應,只說如果要換只有普通的房間,酒吧的噪音會持續到三點,但當時已經是凌晨一點。
這次體驗真的沒有很差,只有更差!
I have always trusted this brand with good experiences in Exeter and the Maldives, but this stay was extremely disappointing.
The hotel location is convenient, but the bar across the street played loud music until 3 am, making it impossible to sleep. Staff admitted this has always been a problem, and there was no effective response when I complained at 1 am.
This was the most expensive night of my Scotland trip, yet the room was average, and I did not get the quiet, comfortable stay I paid for. I only realized in the morning that the experience I expected was completely missing.
Given the sleepless night and lack of proper service recovery, I am requesting a refund for this stay."