Find hotels near Horseshoe Indianapolis, Indianapolis from NT$2,548

"Breakfast for good and clean and had a good variety. "

"Great hotel, big rooms, dining options within short walk and coffee spot on the hotel."

"The hotel was located in a sketchy area. The road to the hotel was filled with deep potholes and lots of water from the recent rain. I went to check in. The check in area was not very welcoming and smelled like a restaurant kitchen. I was given a room # and key. I confirmed the room number twice. I went to open the door of the room and someone was already in there. I did not open the door all the way, so I did not see the person. They were startled when I opened the door and yelled out "there is someone in here". I went back to the office and told them the room they gave me was occupied. They then gave me another room. We went to the room and the key would not work. The light stayed red when tapped. It did not turn green to open the door. I went back to the office again and told them the key did not work. The office worker came with me to open the door. This time the key worked. We got into the room and it was not very warm or inviting. We went to get our luggage out of the car and a man who was standing at the traffic light intersection begging for money walked by us counting his $$. There were other questionable individuals present. At this point we had an awful gut feeling and decided should not stay here. We did not feel safe. We decided to return the key and find another hotel in a better area. "

"N/a"

"Our stay was very nice and comfortable."

"T "

"The hot tub had a dirt ring in it. There was no towels by the pool. We had to run back and take the ones from our room. The key reader didn’t work to let you have access. You had to get the front desk to open the pool door every time you needed access. "

"The young man and young woman that I interacted with over a 4 day stay weren’t taking ownership of issues and didn’t seem to care much about customer service. For $180/night I expect more. General cleanliness and care of the property was poor. Dust, debris, landscape,tipped and full outside trash cans and tipped over for several days. Ours and another customer showers were not working. Ours would literally stop flowing water and gurgle for a couple minutes. Then eventually start working very slowly again. My wife had to kneel and put her head below the lower spout once a little water flow started but it wasn’t enough to get up to the upper head. The next day for me, the same thing happened. I do plumbing, it was like the water got shut off. Sink and toilet still worked. Front desk offered a different room to shower in (or move to) but then didn’t follow through with the agreement we can come to. Another guy said his shower was very low flow and Luke Warm at best for temp. Elevator door would shut 4” then open again. The gym exercise bike didn’t work. When myself and the other customer were telling the younger guy about the shower situation he said that it wasn’t his problem as he was supposed to be off 20 min ago! What?? He didn’t care. I’d recommend the holiday inn express across the street even though it’s a little more expensive. "

"Room was fine, but a little run down. Water stain on the lower part of our drapes and a few broken or damaged pieces of furniture in the room. The biggest let down however was the closed pool due to rebalancing of chemicals with no notice. We only live a couple hours away so the pool was part of our reason for booking overnight with our two younger boys. Overall we enjoyed our stay and had a great time at the children’s museum. We were just bummed out on the timing of pool maintenance."