Find Resorts & Hotels with Spas in Helotes, TX

"Our room was moved from the original booking room. The room we were moved to was old and outdated, the beds were terrible, the bathroom tiny and we had to listen loud thumping music until after midnight from the bar downstairs. To enter our room we had to go through a large area that is used for convention gatherings requiring us to walk through all of the people that were having a pre dinner gathering. Worst hotel of our trip. Then upon checkout we weee charged a destination fee in addition to the overpriced parking fee. Beyond ridiculous "

"Everything in walking distance. The property was beautiful"

"I had a pretty good day, but the staff at the front desk is very not welcoming very dry. I’ve been to many other of your kind of properties and the staff is more friendly welcoming. I come from Illinois and it was not friendly at all "

"Great"

"Loved this hotel - the Spanish / Argentinian style of the lobby areas and rooms create a perfect SA River Walk hotel. The room was spacious and clean with comfortable beds and lots of pillows. Staff was kind and helpful. Lobby bar and seating was great. Direct access to the River Walk, but on a quieter stretch just around the corner from the main restaurant & bar section, made access easy but not crowded. We would definitely stay here again. "

"Very nice."

"Everything was fantastic! "

"very close to the convention center and lots of restaurants around"

"The hotel is under new management and they have their work cut out for them. My room was by the broken elevator, which meant us two little old ladies (66 and 82) had to walk all the way around the building to get to an elevator to go down to the ground floor. We called housekeeping for items that we needed in our room and most of our requests got ignored. They did bring a new coffee maker when ours didn’t work and they changed out the blinking light bulb in the bathroom, but we had to go all the way down to the front desk to get coffee and cups. The Wi-Fi in our room did not work the whole time we were there. Although most of the staff was cordial and pleasant, they did not have enough people to get the job done. The restaurant is closed for renovations and the taco place only had one person working to serve breakfast to the 100 guests from our convention. When we checked out, they graciously gave us a discount on our over priced room, but we expected better from an historic landmark. Maybe I will go back when the renovations are finished and give it another chance."