Best Western Heartland hotels

"Average at best. No attention to detail in cleanliness. "

"Took 3 rooms to get settled in. first room was next to a teenage basketball team who were very loud , we asked for a different room, that room had an air conditioner that didn't turn on, we then went to a third room. Everything worked. Until morning, upon waking found tv signal was off for the whole building for a couple hours. Small problem of outlet in bathroom not working, shower was quite dirty, floor in room was very slippery. Oily feeling. Front desk staff very friendly though. Dining room overlooks turn 7 of the track, too bad windows are too dirty to see out clearly."

"Nice and quiet"

"Room was clean and everything set up well. Took a little while to get hot water for the shower in the morning. And can we get some card keys instead of the old style metal ones? I'm always afraid that I will lose the metal one"

"After have having some not excellent experiences in other hotels, I have to say that the staff was more than helpful(Jasmine and kardeezh ( I apologize for spelling) were very patient and helpful. The new upgrades and cleanliness were notable!"

"Staff was very nice, property was nice. Clean and quiet. The only issue I had was having to pay $10 for a wristband ($15 if you’re not staying on their property) for the Tiki Hut starting at 6pm. It was only me and I only wanted to get something to eat once getting back to my room. Tammy was most helpful with that bc the place was PACKED OUT with more party-minded people and not hungry and tired folks such as myself. I REALLY enjoyed my stay there, tho, and will def stay there again! I’ll just know to grab food elsewhere since I’m past the party era of my life.. lol"

"The hotel was very clean newly updated, friendly staff. They had a gym, a pool, a meeting room. The breakfast was really good. "

"The toilet had to be turned off due to issues."

"The shower hot water was lacking toilet flush handle not working to good."