Dear Valued Guest, Thank you for having chosen Pullman Hanoi and for your great review. We are delighted to know that you really enjoyed your stay with us. Your great feedback will help us with our continuing effort to improve the service quality. Thank you again for your review. We look forward to welcoming you back soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, On behalf of Pullman Hanoi Team, I would like to thank you for having chosen us for your recent stay. We are delighted to know that you had a pleasant stay with us and you were satisfied with our hotel and services. Your comment has been shared with the whole team and they have been very happy with your nice compliment. Thank you once again for your feedback. We look forward to welcome you back to Pullman Hanoi soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you very much for choosing Pullman Hanoi and for your great review. We are proud to learn that our hospitality met your expectations. Our principal aim is to give you our best service and make your stay unforgettable. Your positive review will support our aim to deliver exceptional service and to create treasured memories for all guests. Once again, our most sincere thanks for your feedback and we look forward to welcoming you back to our hotel soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Ruby, On behalf of Pullman Hanoi Team, I would like to thank you for having chosen us for your recent stay in Hanoi. I am very sorry to read that you were not totally satisfied with our hotel services. In order to improve the service quality, I would be pleased to get more details of the happening or simply the reason why we could not meet your requirement. Customer satisfaction is very important for us and you have our commitment that all of your constructive comments will be used to improve our service quality. In the meantime, I remain at your disposal for any idea or suggestion you would like to share with us. We look forward to welcoming you back to Pullman Hanoi very soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Thank you for your time taken and we look forward to welcoming you back to our hotel in the near future.

Dear shihchang, Thank you very much for choosing to stay with us here at Pullman Hanoi. It delights me to see your wonderful review for our hotel here on Expedia, especially you mentioned the greatness of our service. I will not miss this chance in sharing your comments with our connectors as a great encouragement. We very much appreciate your feedback and also look forward to welcoming you back to our hotel in hopefully a not too distant future. With Kind Regards Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

Dear Valued Guest, We very much appreciate your feedback for our hotel. We are happy to see such a high score for the hotel performance and look forward to welcoming you back to our hotel in the near future. With Kind Regards Nathalie Poncet Operations Manager

Dear valued guest, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pieter De Weerd General Manager Pullman Hanoi

Dear Jane, Thank you very much for choosing to stay at Pullman Hanoi and share your experience with us. We are glad to know that you had an enjoyable stay and appreciated the helpfulness of our associates. Your compliments will be passed on to the whole team who will be motivated much. We noted your constructive comment on the hotel facilities. Actually the hotel was rebranded to Pullman Hanoi and has been operated under Accor hotels management in September 2012. The owning company renovated most of the property and is in a ongoing process to continue its refurbishing investments to comply with the worldwide Pullman concept. Rest assured that your comment was taken note constructively as it encourages us to keep striving more in order to bring the best experience to our respected guests as well as maintain their confidence on the brand. Thank you Jane for your feedback and we do look forward to welcome you back soon. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi

Dear Wai Yi, We would like to thank you for taking the time to share your feedback after the stay at Pullman Hanoi. Looking forward to welcoming you back soon for another pleasant stay. Sincerely and safe travels, Pieter De Weerd General Manager Pullman Hanoi

Thank you for taking the time to review your recent experience at Pullman Hanoi. It brought us the great pleasure to know that you had an enjoyable stay. We do look forward to welcoming you back soon. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi

Dear Te-Tsung, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi

Dear Te-Tsung, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi

感谢惠赐有关下榻 Pullman Hanoi 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Pieter De Weerd General Manager Pullman Hanoi

Thank you very much for rating our hotel. We are very happy to read that and will share with the team. We look forward to welcoming you to Pullman Hanoi soon. Sincerely, Pieter De Weerd General Manager Pullman Hanoi

Dear Ms. Julia Hsieh, Thank you for your very kind comment about your stay at Pullman Hanoi. We are glad to read that you enjoyed your stay and that you appreciated the friendliness of our staff. Please trust that we have shared your comment with all of our team. Thank you again for your feedback and we hope to see you again at Pullman Hanoi. Sincerely, Pieter De Weerd General Manager Pullman Hanoi

Dear guest, Thank you for taking the time to write about your experience at Pullman Hanoi. There are a 2 main tourist areas in Hanoi and we are located at walking distance from some of the major sightseeing spots in Hanoi, like the famous Temple of Literature, the Ho Chi Minh Mausoleum and the One Pillar Pagoda. We are located only 15 mn away by car from the other main area of the city, the Old quarter and Hoan Kiem Lake. Thank you again for your review and it will be our pleasure to welcome you back at Pullman Hanoi in the near future. Sincerely, Pieter De Weerd General Manager Pullman Hanoi

Dear Ms. Tina, Thank you for taking the time to write about Pullman Hanoi. We are glad to read that you were satisfied with our Restaurant and the friendliness of our staff as we are working every day to improve the quality of our service. Please accept our deepest apologies regarding the issue you encountered at the Bar. We have reminded our team to be very careful with this important matter. Thank you again for sharing your experience and we hope your next visit will be a pleasant one. Sincerely, Pieter De Weerd General Manager Pullman Hanoi

Dear guest, Thank you for your very nice review. it is always a pleasure to receive positive feedback. Thank you again and we wish you safe travels, Sincerely, Pieter De Weerd General Manager Pullman Hanoi

尊敬的 感谢惠赐有关下榻 Pullman Hanoi 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Pieter De Weerd General Manager Pullman Hanoi

Dear guest, Thank you for your review about Pullman Hanoi. It is always a pleasure to receive positive feedback. Thank you again and we wish you safe travels, Sincerely, Pieter De Weerd General Manager Pullman Hanoi

Dear guest, Thank you for taking the time to write about Pullman Hanoi. It is always a pleasure to receive positive feedback and we are glad to read that you were satisfied with your stay. Thank you again for your comment and we wish you safe travels, Sincerely, Pieter De Weerd General Manager Pullman Hanoi