漢默史密斯-富勒姆 (LON) 附近飯店 | 熱門住宿限時優惠 起

"Good staff and very clean"

"歐洲最差的酒店，住了2個晚上。 房間很小枱，很難放東西。地毯老舊，酒店早餐貴，但食物選擇小。 地鐵站搬行李不方便，因為沒升降機。 總結：職員態度差，房間浴室門壞了，說好換，但職員一個推一個，最後沒有換。 第一天浴室房門不能關上，職員沒有上來協助，只送了明天2份早餐劵給我們，由於當日房滿了，前枱說明天早上再安排換房。 第2天早上，2位職員說我們不用搬行李，晚上回來時行李會安排好在新房間。 但第2天晚上，男職員說由於房間滿了及有維修職員上房維修了門，所以沒有換房間。但我們回到房間發現門都是很難推開，不覺得職員有維修。男前枱職員上來都覺得不容易開。他又說送早餐，但我們拒絕。要求見經理。他說明天早上我們一定看到經理，晚上沒有經理。 第3天早上，最惡劣的肥胖前枱女職員，態度最惡劣，不給我們見經理，對此事沒有道歉，還說沒有職員說我們可以換房，真的十分生氣。所以我們回房了 過了30分鐘 ，check out時，經理出現，有和我們道歉。但覺得其他普通職員完全不知在做什麼，服務態度差，安排差，如果一早沒有房間，不應說可以換。 絕對不會再住此酒店，惡劣的體驗"

"A gem in the center of London. Easy to access. The room is neat and clear. The staff service is very friendly. It is very good for value."

"舒適、整潔"

"Bed is ok "

"The hotel was clean, tidy, and well-maintained. The staff were incredibly friendly and helpful, making the experience even better. Would definitely recommend!"

"I accommodated here with my mum who's in wheelchair & I remarked our condition in the booking before checking in. However, I found the bathroom is the same as ordinary people when I saw there's a step up to the shower cubicle. As the bathroom floor doesn't have sewage, she's unable to take shower over the stays. As it's co-operated with Ibis in the same building, I'd rather go for Ibis next time as they literally provide a full accessible bathroom to us last year. Although Mercure is new renovated, I saw a group of insects gathering at a corner of the ceiling. Anyway, they rapidly arranged another room for us. Overall, their hygiene is fine in acceptable."

"Nice place to stay"