OYO Rooms Gulf Coast of Mexico hotels

"The room was not clean when we arrived. There were dead bugs and used stuff. The hotel clearly needs some remodeling. The floors are broken and dirty, the shower was dirty and few water came out. In general outdated. The hotel is not ready to be fully booked. Restaurants had hours and hours of waiting. I waited up to two hours to get sorted only to find half of the menu unavailable when sat. The staff is very very rude when asked a simple question. "

"overall the resort was okay , the rooms are old , the food wasnt good to be honest . the food was not fresh the dairy product were not refrigerated meat seem old. the menu was very limited. the services and staff are very friendly but thats about it . the resort is very big at least and the mildlife was beautiful to see. "

"They are refreshing the resort right now. It is going to be so nice one it is all updated. "

"The entire staff was amazing! This was our second time back, Efrain and Alan have been amazing both times!!! KUDOS! "

"Staff is amazing!"

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"good place to start with many activities. Restaurants 10/10 "

"NOT ALL INCLUSIVE Please be mindful that this is not all inclusive… So if you’re buying the all-inclusive, do not expect there to be EVERYTHING included. You will pay $12 for a iced coffee You will pay $10 for ice cream Room service is not included. You will pay extra for that. There is no mini fridge that is stocked, this is a room service charge if you need drinks or refreshments. If you’re coming from a colder climate to your room will stay at 19°C, which is summer weather… We had to buy a fan for the room because they wouldn’t accommodate us in sending one to the room. As a Canadian 19°C is treacherous to sleep in. The AC pad is locked at 19° and they do not make accommodations to make it lower. Dealing with the operator when you dial 0 is absolutely terrible. We had one guy named Alejandro who took our room service order and didn’t process it and had the audacity to lie to his boss saying that he never took our call. So we waited three hours for room service when they guarantee 45 minutes satisfaction which the 45 minutes is absolute trash that never actually happens. It’s always an hour or an hour and a half. You still have to pay after 45 minutes… when we voiced our concerns, he hung up on us and then we asked to talk to management and management, accommodated and apologized and so we got him again the next day and he hung up on us again. Amazing service! Very nice man. Services kept changing on us… do not stay here "

"Friendly staff"