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"The staff at the pool made the stay so much more enjoyable. Daniel and Raynerd were exceptional! They both went out of their way to make sure we had everything we needed and did it with a sincere smile and attitude!"

"My room had roaches, a lot of ants everywhere, the phone and refrigerator wasn’t working, staff not friendly in the buffet area. And need to provide midnight snacks ."

"It was perfect!"

"The staff kept the energy high and the good vibes going at all times. I love how much there was to do on the resort, you don’t even need to go out of the resort to have a good time. The food was mid though (except Pepe’. The jerk chicken was always fire ! ) shout out to the chef at Pepe’s ! "

"Girls trip with my sixteen year old daughter for the beach/pool. Large hotel, our room was on the 2nd floor of building six on the beachside. Room was very clean and well maintained. We felt that this side must be much quieter than rooms facing the water park and pool as the moonlight theatre entertainment in the evenings was very loud. We did hear quite a lot of noise from other guests in the halls. Buffet food was good, service varied one dinner great attentive server and the next we never got asked if we wanted a drink. Only ate at the Mexican restaurant and it wasn’t great. The wait at the Italian was over a hour and they don’t take reservations so we never got the chance to eat there. The hotel occupancy felt low so not sure what wait times look like at high occupancy times. We had very few interactions with staff, everyone was polite and courteous. Enjoyed the pool area (clean, plenty of loungers and towels) on the beach side but was surprised that you had to go to the bar for drinks and food no servers for the loungers. We enjoyed the coffee bar and ice cream shop. The jerk food truck was tasty. We also liked the dance entertainment shows in the evenings and that there were times that there was no entertainment activities in the pool area we were at. "

"Entire experience was amazing …especially the floating breakfast! "

"Fun"

"Staff was more than accommodating and they work hard to keep the grounds up. No it’s not 5 star luxury, but the room was clean, the bed was comfortable and what’s more my teenagers were entertained. Spent my evenings with a pina colada on the beach"

"When we arrived they gave us one bed instead of the two beds we paid for and blamed it on them “overbooking” which was so inconsiderate they didn’t even offer to fix it just more like a it is what is situation. The ac didn’t work , the workers were very rude and nasty to us, constantly would sit us and give our tables away to others, and room had a very strong odor. This hotel ruined my entire DR experience & I wouldn’t recommend this hotel to anyone. Also the buffet food was disgusting omg it was awful & all the restaurants were always booked and never had any availability. I would never go back ever !"