Westgate Resorts Gatlinburg - Pigeon Forge hotels

"So nice having breakfast on the property. We loved the river in the back, our kids loved checking out the ducks. Also love the indoor pool, nice and warm in there! "

"Pool is cold. No mircwave in room. They locked us out of our room 1 day before we was scheduled to leave so they had to redo out arm band's."

"Overall the property is great! Vast space, incredible amenities, and even daily scheduled activities for kids! Buuuuut most of the staff was highly disappointing- beginning at check in. I had completed early check in online and was met by a very rude woman at the counter snapping at me for trying to recheck in- I didn’t realize they had a small table off to the side to pick up my keys from. After getting my welcome packet she told me to go back to the front desk to ensure my room was ready and she snapped another snarky response at me. Move onto to room. It’s as good as it needed to be. Nothing over the top but more than efficient. We attempted a craft. Made it there 10 minutes from the end to be met by two ladies- sitting and chatting with one another and we were told we were too late and could only take the craft back to our room to complete independently. Days later similarly we attempted to do a tie die back pack activity, which cost an additional fee and were told we were too late and could no longer participate. Another day we came to do a craft and my four boys were asked to move from the seats they selected bc that table was “for display only” yet moments later another family arrived and sat with no issue, despite there still being several other tables to have been redirected towards as we had been. We also did gem mining during our stay- and additional $30 for a bag of dirt and when I asked for separate baggies for my four boys I was told no. Also gym was pathetic."

"The staff was super friendly, and polite. The rooms were very clean, large and was a quiet hotel. We loved our visit, convenient location. Enjoyed the balcony watching the wildlife, tubers and fisherman. "

"Nothing opened 24 hr, room felt small and refrigerator kept making noise, staff waited to checks in , i should be refunded "

"Nice and cozy and close to a lot of fun places."

"This was a great place to stay for our first time in Gatlinburg. The pool and hot tub were great!"

"The rooms are wonderful! It’s new and clean. Smells like clean coconut . Amazing. The front desk ladies lack friendly personality tho"

"Some things can be updated, bedding had some questions stains, the shower process was a little messy. "