Find Hotel with a Concierge in Fenway–Kenmore, MA

"Beautiful property "

"As always, it was a pleasant stay!"

"We had a great last minute stay! "

"Food from previous guests on the fridge. Dirty room, broken hair dryer, wall paper peeling off. Poor conditions"

"Overall pretty good."

"I made special plans as a Christmas gift for my family and chose this hotel as our landing place. When I was looking for hotels, I PURPOSELY made the decision based on the amenities it offered (room service as the main) and this hotel fit the bill. We were excited to spend time in our favorite city, hoping to wake up and order breakfast in bed, because that's what we like to do on special trips, maybe a late night snack, etc. Upon checking in we're were immediately let down by being told the number one amenity we wanted was not available. No where on the reservation details when I booked this hotel was there any mention of the overhaul being made and the restaurant was non existent. Had I known this, I would have made other arrangements. I had paid for everything up front, so I couldn't make different accommodations. To throw salt on the wound, I was also told I needed to pay a daily resort fee, which normally I have no problem with, however, this was no resort. We were in room 2514, thinking this was high enough to be able to sleep in and not hear any traffic noise from below. This couldn't have been farther from the truth as it sounded like we were at street level. The window had either lost its seal, or was not inspected to ensure a restful sleep as it also let in a lot of air when the wind blew. Deeply let down, and honestly kind of ruined a special gift to my family. "

"Rooms were fine, after much turmoil to get. The fact the hotel didn’t honor my paid reservation and had to”put me up” at the Langham for the first night was a blessing. The second night they again said I didn’t have a reservation and had fully refunded my stay (they didn’t) and that I was to stay at the Langham (they didn’t have rooms for the duration) was appalling. On check in the first night (me and 1 colleague) we asked for a drink from the bar as we waited for 2 hours in the lobby for a written note, the came to us with 1 single bottled beer and 4 glasses. Needles to say I will never stay at an Omni operated property ever again. Worst experience ever!"

"Super clean, attentive staff, great gym. Very comfortable beds "

"The staff was friendly and helpful, the trailers were adorable and well equipped, the heated pool was amazing. Breakfast was delicious also. Cannot say one bad thing at all!"