Find Family Hotels in El Encanto

"The staff at the Doubletree were so friendly, remembered you from say to day and despite it being the Holy Week holiday and so busy made sure guests were attended to. We will definitely be back."

"The staff were amazing, always treated us wonderfully. However, there was very limited gluten free options. My meals consisted mainly of fresh fruit, plain salad fixings with no salad dressing that was gluten free, and French fries. We booked the Asian à la cart telling them I was a celiac. All I got was plain white rice and a plain chicken skewer, while the other 7 people of our party got wonderful options. They knew ahead of time that a celiac was going to be there. They cooked everything with soya sauce containing wheat. Even some plain stir fried vegetables would have been a nice addition to my plate. The adult pool was disgustingly dirty. One afternoon a drunk man threw up in the pool and they didn’t evacuate the pool to at least clean up the filth. There was cigar butts around the pool that had been there several days, the pile just kept growing daily. It was very disappointing. The RIU app was great for getting our fridge and coffee stocked. They were there within half an hour. "

"Good location, great staff, hotel is starting to show its age. At least one of the swim up bars should be adult only! "

"Enjoyed the stay"

"Room was clean. Cleaning staff excellent. Maintenance staff very efficient. The kitchen had all things necessary to cook if you chose to… we only used the fridge and microwave, Full size fridge was nice. Lots of great restaurants within walking distance. We chose the all inclusive option but would do European or breakfast plan on next visit, "

"El Cid moro and the other Cid hotels are the best places to stay in Mazatlán "

"Great location beautiful view. Great pools. Great room"

"Water was never hot, often not warm. Breakfast never changed from one day to the next and was not good."

"The hotel is older but spotless! The staff were welcoming. Our room was facing the ocean. The room was large and had a full size fridge. The beds were firm but very comfortable. We booked the room with breakfast which was very convenient. This is not a five star resort but we were extremely happy with the hotel. It was nice to see Mexican people enjoying the hotel and ocean! "