標準客房, 2 張加大雙人床, 非吸煙房 | 低過敏寢具、舒適加層、獨特裝潢、布置獨特

錫拉庫薩康科德飯店的評分

2.5 out of 5
錫拉庫薩康科德飯店
6605 Old Collamer Rd S., East Syracuse, NY

評論

7.6

不錯哦

10 分,有夠讚;858 則評論中有 300 則" "
8 分,不錯哦;858 則評論中有 295 則" "
6 分,一般般;858 則評論中有 100 則" "
4 分,不太好;858 則評論中有 94 則" "
2 分,很糟糕;858 則評論中有 69 則" "

7.8/10

整潔度

8.2/10

員工素質

7.4/10

設施服務

7.4/10

住宿環境和硬體

7.2/10

環保程度

評論

10/10 有夠讚

Yingwu

於 2024 年 4 月住了 1 晚
Aidan 於 2024年4月30日回覆
Dear Happy Guest,Thank you so much for your positive review of our hotel! We enjoyed having you here as much as you enjoyed your stay, and we're so glad you had such a great experience. Give us a call whenever you need lodging in Syracuse.

10/10 有夠讚

Brown

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
basically good.
於 2021 年 10 月住了 2 晚
Nik 於 2021年10月14日回覆
Thank you for your review! Happy you enjoyed your stay.

4/10 不太好

Olivia

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
The previous persons trash was still in the room when I arrived, and the two people who slept in the bed had bites on their legs.
於 2024 年 4 月住了 1 晚
Aidan 於 2024年4月30日回覆
Dear Guest,I am sorry to hear you had such a negative experience with us. Did our front desk agent offer to switch your room? Please email us or give us a call so you can discuss your stay with a manager personally.

8/10 不錯哦

Esther

喜歡:整潔度、員工素質和住宿環境和硬體
Nice staff
於 2024 年 4 月住了 1 晚
H. Wildfire 於 2024年4月24日回覆
I appreciate your positive feedback about Hotel Concord. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

8/10 不錯哦

Wilf

喜歡:員工素質
不喜歡:住宿環境和硬體
於 2024 年 4 月住了 1 晚
Aidan 於 2024年4月22日回覆
Dear Guest,Thank you for your positive review of our hotel! Please email us or give us a call so we can discuss what we could have improved upon. We're glad you enjoyed your stay!

2/10 很糟糕

Ashley

不喜歡:員工素質
於 2024 年 4 月住了 1 晚
Aidan 於 2024年4月22日回覆
Dear Guest,I'm sorry you had such a negative experience. Please email us or give us a call to discuss the issues with our manager personally so we may provide your feedback directly to our employees. Happy Travelling!

2/10 很糟糕

matthew

商務旅客, 家庭旅遊
Room was not cleaned.
於 2024 年 4 月住了 1 晚
Aidan 於 2024年4月17日回覆
Dear Guest,I'm sorry to hear you were put into a dirty room. The issue will be addressed with our housekeeping staff to ensure all rooms are clean and inspected before they are labeled as clean in our computer system, and it will be addressed with our front desk staff to ensure they are able to switch your room or provide any other accommodations necessary to resolve any problems right away. Thank you for the constructive feedback, we hope you give us another chance and stay with us again soon.

8/10 不錯哦

Cathy

家庭旅遊
不喜歡:設施服務
The Hotel Concord was one of the only options for a nights stay for us on the night of the eclipse. The room was small and the furniture OLD and scratched up. My son is a wheelchair user and could not get his chair past the first bed, the area between the dresser and the bed was too narrow. The front desk people were fine, asked about a more accessible room but all were the same size with 2 beds. I guess this is what all hotels are starting to do, but the mounted bottles of soap, conditioner and shampoo were not reachable for someone with a disability. I should have asked for small bottles for my son. Just an fyi. There was supposed to be a hair dryer but it was missing. The people staying next to us let us borrow the one in their room. The door to the bathroom would not close, it was coming off its hinges. The breakfast was what you would expect with a waffle maker and the usual eggs, sausage, cereal coffee, etc. The hotel is located in an area near the airport with a lot of other chain hotels, more industrial looking than anything else. It kind of looks very barren. There is no food available for dinner, but there is a Ruby Tuesday restaurant within walking distance past a closed and boarded up restaurant. All in all it was just ok and the beds were soft, good enough for a one night stay while travelling if your expectations are low.
於 2024 年 4 月住了 1 晚
H. Wildfire 於 2024年4月15日回覆
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room layout and condition didn't meet your expectations. This critical feedback will be past on to our maintenance department for the appropriate remedy. Thank you and look forward to seeing you soon.

10/10 有夠讚

Paul,Linwood

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is a nice, clean property at a modest price
於 2024 年 4 月住了 1 晚
H. Wildfire 於 2024年4月15日回覆
Thank you for your review and for choosing Hotel Concord. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 有夠讚

Steven H

於 2024 年 4 月住了 4 晚

8/10 不錯哦

Liz

於 2024 年 4 月住了 1 晚
Aidan 於 2024年5月1日回覆
Dear Guest,We greatly appreciate your positive review of Hotel Concord Syracuse! Thank you for staying with us, we enjoyed having you here! Please give us a call for your next trip!

10/10 有夠讚

helen

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The Hotel has been updated nicely. Our room was clean and had all the essentials. The staff were competent and very pleasant. The breakfast was good, eggs, sausage, waffles, cereals, fruit, muffins bread, fruit & yogurt. We were in town to see the solar eclipse. For the cost the room was a good deal.
於 2024 年 4 月住了 1 晚
H. Wildfire 於 2024年4月11日回覆
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let them know that they made an impact during your stay. We hope to welcome you back to the Hotel Concord soon!

2/10 很糟糕

Marissa

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
My mom and I stayed for the solar eclipse. We had originally booked one night back in Jan at $125, but then in early March, decided to stay two nights. Suddenly, the entire cost went up $587 without a warning. Neither the hotel nor Expedia would honor our first booking. And, the hotel wouldn't allow us to cancel one night, saying the policy has now changed to a two night minimum. It was outrageous. Otherwise, the hotel was very nice. The front desk was nice, 24/7 coffee and tea and free breakfast.
於 2024 年 4 月住了 2 晚
Aidan 於 2024年4月12日回覆
Dear Guest,We are sorry to hear you had such a negative experience when altering your reservation. I'm happy to hear that the rest of your stay was nice. Please contact us by phone or email so you can discuss this issue personally with management.

4/10 不太好

Rodrigo

不喜歡:員工素質
於 2024 年 4 月住了 3 晚
H. Wildfire 於 2024年4月11日回覆
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 不錯哦

Melissa

喜歡:整潔度、員工素質和設施服務
Great location, lots of parking, friendly staff, clean. It's showing it's age and all the hallway noise can be heard in the room but this our second stay here and we will stay again for a visit to Syracuse
於 2024 年 3 月住了 1 晚
Hotel Concord 於 2024年4月10日回覆
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

2/10 很糟糕

Marie claude

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Premièrement très long à l’accueil au moins 30 minute pour nous donner les clefs et il n’y avait personne avant nous , chambre mal propre ,divan avec poil de chien, meuble usés, banc de toiletté taché, et surcharge de taxe à l’accueil au départ même si on’a payer avec expédia ,petit déjeuner très ordinaire décevant , je ne recommande pas cet endroit à personne .
Aidan 於 2024年4月9日回覆
Dear Guest,We are sorry to hear you had such a negative experience with our front desk. Our staff try our hardest to get guests into rooms near the rest of their party as quickly as they can. Please give us a call or email us so that you can discuss this personally with our general manager.

8/10 不錯哦

Donna

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenient to highway, not in the downtown.
於 2024 年 3 月住了 1 晚
Aidan 於 2024年3月26日回覆
Dear Guest,Thank you for your positive review of Hotel Concord Syracuse! We're glad you enjoyed your stay, and we're excited to have you back if you return to Syracuse!

6/10 一般般

joelle

於 2024 年 3 月住了 1 晚
H. Wildfire 於 2024年4月10日回覆
Thank you for your review and for choosing Hotel Concord. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 有夠讚

Emma

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Hotel Concord Syracuse 於 2024年3月19日回覆
Thank you so much for taking the time to leave a review! We are absolutely thrilled to hear that you had a 5-star experience during your stay at Hotel Concord Syracuse.Delivering exceptional service and ensuring our guests have a memorable stay is always our top priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.Reviews like this serve as a great source of motivation for our team to continue striving for excellence in everything we do.We truly appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 不錯哦

Terry

情侶出遊
喜歡:整潔度和員工素質
Easy access off the highway. Perfect for a one night stay while traveling.
於 2024 年 3 月住了 1 晚
Hotel Concord 於 2024年3月15日回覆
Thank you for staying with us at Hotel Concord Syracuse. We hope to have you stay with us again!

10/10 有夠讚

Laura

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Veery nice staff.
於 2024 年 2 月住了 1 晚
Hotel Concord Syracuse 於 2024年3月1日回覆
Thank you for taking the time to review your stay with us. I will be sure to let our staff know how much of an impact they made on your experience. This is really one of the things that we try to maintain at Hotel Concord Syracuse. Hoping to see you again soon.

8/10 不錯哦

PENG

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Hotel Manager 於 2024年1月22日回覆
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

2/10 很糟糕

James Riley

於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月22日回覆
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

4/10 不太好

Amy Lynn,Endicott

於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月22日回覆
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

10/10 有夠讚

Maria

於 2023 年 11 月住了 3 晚
Hotel Manager 於 2024年1月22日回覆
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 有夠讚

Alexis

喜歡:整潔度
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月22日回覆
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

8/10 不錯哦

Pamela

家庭旅遊
喜歡:客房舒適度
Good stay and value...needs minor improvements
I enjoy staying at this hotel and stay here often. The beds are very comfortable, and it is usually very quiet. The breakfast is subpar as compared to other hotels that provide breakfast, so I do not eat at the hotel. My biggest complaint is that every single time we stay here there is ALWAYS dirty linens, towel, and garbage bags in the hallway outside the doors of hotel rooms. We always arrive later in the day, so housekeeping should have come through and taken the garbage and laundry away. It is concerning that this occurs every time we stay. The hotel is under new management, so, hopefully, this will change. Also, the girls at the front desk are often on their phones. On the night I checked in this last time, she never let the phone leave her ear, even while checking me in. Hopefully, the new owner will take care of that as well.
於 2023 年 12 月住了 2 晚
Tom L 於 2024年1月8日回覆
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

8/10 不錯哦

Josee

於 2023 年 12 月住了 1 晚
Aidan 於 2024年2月4日回覆
Dear Guest,Thank you so much for your positive review of the Hotel Concord! Our staff enjoyed having you stay with us, and we cannot wait for your next visit! Happy travelling!

2/10 很糟糕

John

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 3 晚
Aidan 於 2024年2月3日回覆
I am very disappointed that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

4/10 不太好

Jeff

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
The heat didn’t work and the unit was extremely loud. Toilet was disqusting. Only good thing was the price was cheap
於 2023 年 11 月住了 1 晚
Aidan 於 2024年2月1日回覆
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Your feedback has been passed directly to housekeeping management, and I hope you will give us another chance to make it up to you. Please email us with a phone number or email so our Hotel Manager can discuss these issues with you personally.

10/10 有夠讚

Nicole

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

4/10 不太好

Robert

We arrived at the location for the Best Western Plus East Syracuse and it wasn’t there. There was a dimly lit building with no signs. We finally called the BW number. We were told it was no longer a BW, but some new owner. They had our reservation. We stayed. The room was clean, furniture worn, but okay. The halls needed vacuuming, the coffee machine was dirty. We would not stay again.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Qasim

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Aidan 於 2024年2月1日回覆
Dear Happy Guest,Thank you so much for your perfect review and recommending our hotel to other travelers! Our staff enjoyed having you here as much as you enjoyed your stay, and we're excitedly awaiting your next visit!

4/10 不太好

Pranay Kumar

不喜歡:整潔度和住宿環境和硬體
Ice cold water in room when its 25 outside? And the staff refuses to help
於 2023 年 11 月住了 1 晚

2/10 很糟糕

Anthea,Saratoga

家庭旅遊
不喜歡:住宿環境和硬體
The heater in the room was exceptionally noisy, banging each time it turned on, and continued banging until the heater turned off. No other rooms were available. Room was refunded
於 2023 年 11 月住了 1 晚

2/10 很糟糕

Jayaram

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
No hot water for shower
於 2023 年 11 月住了 1 晚

6/10 一般般

Michael

家庭旅遊
The rooms were fine, was not impressed at all with the free breakfast. A real turnoff was the staff, smoke right out the front door where customers enter and leave. Very unprofessional.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Kara Posson

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was very clean. Service was excellent, coffee is available anytime, breakfast starts at 6. Had scrambled eggs, sausage and homefries. Quiet stay, comfortable bed and the pillows were better than most hotels.
於 2023 年 11 月住了 1 晚

4/10 不太好

Irma

情侶出遊
不喜歡:整潔度、員工素質和住宿環境和硬體
Even though we requested that our room/bed made, we still came back with unmade made for 2 days. We can hear the conversation from the next room. The breakfast was so...so...We won't be staying here again.
於 2023 年 11 月住了 3 晚

8/10 不錯哦

Ryan

於 2023 年 11 月住了 1 晚
Aidan 於 2024年2月4日回覆
Dear Guest,Thank you very much for your positive review of the Hotel Concord! I'm very pleased to hear that you enjoyed your stay, I know our staff enjoyed having you with us. Please email us with a phone number or email address so our Hotel Manager can discuss your stay with you personally, and learn how we can improve your next visit from a 4 to a 5!

2/10 很糟糕

Brandon

商務旅客
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Bed bugs
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Daniel

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
For the price we paid we were very satisfied. Room was clean with a fee issues with paint peeling but nothing to be concerned about. The breakfast was plentiful and had everything we needed. Check-in and check-out was easy and quick.
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Karl,Rochester

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Caryn

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚

4/10 不太好

Hardik

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms were dirty .
於 2023 年 11 月住了 2 晚
Bianca 於 2023年11月29日回覆
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 有夠讚

Jermaine

於 2023 年 11 月住了 2 晚

8/10 不錯哦

Patrick

喜歡:整潔度、員工素質和住宿環境和硬體
The stuff is very helpful
於 2023 年 11 月住了 1 晚

2/10 很糟糕

carlton

商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Dirty , no cleaning staff, you only see them on Saturday or Sunday , stay a week, and call then I am still waiting
於 2023 年 11 月住了 6 晚

10/10 有夠讚

susan

於 2023 年 11 月住了 1 晚
Aidan 於 2024年2月3日回覆
Dear Happy Guest,Thank you so much for your perfect review! We enjoyed taking care of your travel needs as much as you enjoyed your stay. I hope to see you again soon!

8/10 不錯哦

Milos

於 2023 年 11 月住了 1 晚
Aidan 於 2024年2月3日回覆
Dear Traveler,Thank you for you positive review and for recommending our hotel! I am happy to hear you enjoyed your stay. Please email us with a phone number or email address so our Hotel Manager can discuss your stay with you personally. We would love to hear how we can make your next visit a 5/5. Happy traveling!