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"Food was so so. "

"Resort was very clean and staff were amazing! Very friendly and helpful during the entire stay."

"The room was great.with a lovely view. Great service from all staff."

"Small hotel with nice amenities. Loved that to visit the restaurants we didn’t have to make a reservation"

"Food was delicious with lots of variety. Very well kept property and buildings. All of the staff were friendly, helpful and enthusiastic. TV reception was poor and bed linens could have been upscaled, but not a deal breaker. I would return anytime."

"Dear Team, I am writing to escalate concerns from my recent stay at GR Solaris Cancun Resort, which fell significantly below expectations. 1. Room Allocation & Handling (Primary Concern) Despite booking a king bed, we were given two small double beds. No resolution was provided. We were asked to check out at 11 AM and wait until 3 PM for a new room—forcing us to wait 4 hours with valuables, which is unacceptable. 2. Misleading Lagoon View The lagoon view room had a completely blocked view. Expedia images appear misleading. 3. Food Issues Very limited vegetarian options; customization took excessively long. 4. Slow Service Service across the resort was consistently slow. 5. No Drinks at Closing No beverages were served near closing time. 6. Missing Basic Amenities No dental kit available; we were asked to purchase one. 7. Room Key Issues Key malfunctioned repeatedly despite multiple fixes. 8. Shuttle Mismanagement Asked to be ready at 2 PM; shuttle arrived at 2:20 PM. The travel agent was unhelpful and rude. This delay risked missing our flight. Overall, this experience was frustrating and not aligned with expected standards. I request a prompt response with corrective actions and appropriate compensation."

"Amaizing food and drinks--9 of 10. But NOBODY GAVE ME OFFERED GIFT FOR 850$!! AND AIRPORT TRANSFER!!"

"Customer service and communication needs a revamp"

"The hotel was exceptionally pleasant and one of the most exceptional accommodations I have ever experienced. "