NH Hotels Cais do Sodre hotels

"The stay was generally straightforward, with a few positives and some service and comfort issues. The hotel is centrally located and convenient for getting around. It is also easily accessible by public transportation from the airport; had this been clearer in advance, we likely would not have reserved the hotel shuttle. We arranged an airport shuttle through the front desk in advance and received confirmation. However, there was no indication that we needed to proactively contact the driver upon arrival. Our flight arrived early, and it appears the driver adjusted pickup timing based on external flight information rather than the itinerary we provided. Due to extended time in customs, we were delayed exiting the airport. By the time we reached the pickup area, the driver had already left and declined to return. The front desk noted the shuttle is operated by a third-party provider and that we were still responsible for the charge. While the front desk staff indicated they were “caught in the middle,” the interaction focused on justifying why the driver still needed to be paid rather than addressing the situation from a customer perspective. Additionally, we requested coffee pods for the in-room machine, but they were never delivered. One comfort issue was the street light directly outside the window, which allowed significant light into the room at night. The blackout drapes didn't fully block the light at the edges, making it difficult to sleep without an eye mask."

"Good location, lovely staff, rooftop bar and restaurant with great views over Lisbon."

"We stayed in studio with kitchen and had breakfast at the room "

"Clean room, great location - just a 5 minute walk to the terminal. Perfect for a ridiculously early morning flight."

"Breakfast is good. The gym is amazing. But this place has some issues. My room was big and modern but it was directly over a train track that was very loud. I moved rooms. And my new room was much smaller and the window didn’t function. The air conditioner also didn’t function properly. It just kept returning to a very high temp after I turned it down. I complained. They worked on it. And it didn’t solve the problem. It’s also a 15 minute cab reide from the downtown area. "

"We had a very good stay at the hotel, very clean and very good complimentary wine. Very spacious for four people and walkable to nearby tourist destinations. The hotel receptionist has exceptional customer service assistance and help."

"Great!!!"

"Didn’t have time for breakfast because we had to leave by 4 am to catch flight. "

"The rooms are so tiny. There was not room for our luggage. 2 medium suitcases and two back packs. This morning we woke up to no water. Couldn’t flush the toilet, brush teeth, take a shower before leaving for the airport at 6 am. I realize that perhaps the water issue was not their fault but there was no compensation offered for the huge inconvenience. Very disappointed we will not book this hotel again. It was a horrible start to a very long travel day."