「Upon our early arrival, staff was super friendly and allowed us to drop our bags while we went to check out the city. They called us when our room was ready (which was before the stated check in time) and had our bags waiting for us in the room. Conveniently located to several bars and restaurants and close to many area attractions. Free breakfast and drink during happy hour was a plus too! Very clean, comfortable and great amenities. Friendly staff suggested great dining options and things to...
「We really enjoyed The Marquesa. It’s a great location, the room was beautiful and clean. Parking is somewhat of an issue but it worked out fine. We will highly recommend it to our friends that come to Key West. Thank you for making our weekend very special.」
「Owners are incredible hosts. They’ve basically thought of everything. Space and grounds are very clean safe and comfortable! We will definitely be back!」
「It was a small and intimate hotel right off of Duval. It was quiet and convenient to walk any where we wanted to go. Wonderful staff, clean rooms, and great amenities. We would return! 」
「No complaints here at all. Love the historic look and rooms were great. Robert was awesome, gave us a tour of the cottages and history. Would highly recommend for couples!」
「Staff was lovely. Check in and check out we’re both painless and quick. One girl at the front desk upon check in was rude to another guest which was highly inappropriate in front of other guests but switched over to take care of our check in and was very pleasant. Grounds were well kept and clean. Pool area was phenomenal. Loved watching the chickens and lizards and even caught the staff cleaning the grounds early morning talking to the chickens which was cute. Stayed for a week and kept the do...
「I was pleasantly surprised how nice this property was, our room was steps from the pool, the grounds were pristine and I have not one complaint. Will be back next year for sure 100%」
"I was very disappointed with my recent stay at this hotel. The facilities are outdated, and the room I was given initially had a very small balcony with a broken balcony door that wouldn’t close properly—possibly due to humidity and poor maintenance. I booked a “sea view room with balcony” online, but the balcony was tiny, there was no sea view at all, and the door was broken.
When I requested to cancel the booking upon check-in, the hotel refused. They offered to change my room but only to one without a balcony, and refused to refund the price difference. I had booked for two nights. The front desk told me that if I didn’t stay the first night, I could get a refund for the second night—but not the first. I asked to speak to the manager, and they said the manager would only be available the next morning at 9 AM.
I reluctantly stayed the first night, thinking I would speak to the manager the next day and get the second night refunded. However, when I finally met the manager, they said the second night was also non-refundable. In the end, I paid full price for a room that did not match what I booked and received no compensation or proper assistance.
This was a frustrating and disappointing experience, and I would not recommend this hotel to anyone."