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Excellent service. Not only was the stay memorable for us but the hotel staff exceeded expectations. When Uber blew it on a timed taxi hailing, they shuttled us up to the station to make our train - off schedule. Great service! The buffet is also awesome and rooms are so sweet! Views are excellent and the location is at the heart of the beachfront. Pretty great spot to experience Atami.

That’s a more authentic review if the food wasn’t actually a highlight for your family: We stayed at Shiunso Ryokan as a family with two young children and overall had a pleasant experience. The ryokan is definitely an older property and shows its age in some areas, but it has a traditional atmosphere that many travelers may appreciate. The staff were welcoming, and the stay gave us an opportunity to experience a classic Japanese ryokan. One of the biggest advantages of this location is its...

We’re just starting a 3 week trip in Japan, and wanted somewhere relaxing to stay in order to get acclimated. We couldn’t have found a more perfect place. Our room was lovely, the service level was amazing, and the location was exactly what we wanted. We didn’t want to leave!

SOKI ATAMIでの滞在は、まさに格別な体験でした。施設は美しく、館内には穏やかで静かな空気が流れていました。スタッフの皆さんは親切で、お食事も最高でした。今回の旅行で訪れたどのホテルと比べても、ここほど丁寧で温かいおもてなしをしてくださったところはありません。おかげさまで、私たちのハネムーンがより一層素晴らしいものになりました。思い出に残るひとときを演出してくださったスタッフの皆様に、心から感謝いたします。また必ず伺います！

Easily one of the best hotels I've every stayed at. The staff is courteous, helpful, and very professional. Despite its age, the hotel does not feel old or worn out - I was pleasantly surprised by how well maintained, clean, and neat everything was. The rooms were generously spacious, offered an amazing view of Mt. Fuji in the early morning, and a wonderful view of the bay at night. The hotel's French restaurant was absolutely fabulous and each meal was a delight. The breakfast buffet was...

Love the location! Close to train station and everything. Love the private onsen.

particularly liked the convenient location, cleanliness, quietness, simple & modern yet distinctively Japanese decor & design. Very well done hotel.

The staff at the ryokan was exceptional.

Fantastic selection at buffet breakfast . Wonderful Onsen

Deceptive from the outside / front. Simple beauty, great staff, and an over the top room. We want to go back!!!

It was our first time staying at a hotel with a private hot spring bath in our room. We decided to splurge a little since we were celebrating our 30th anniversary during our trip to Japan. The hotel was absolutely gorgeous, with a wonderful floral fragrance throughout the property. The hotel also offers reservable private hot spring baths in a semi-outdoor setting, which were incredible! We really enjoyed the complimentary tea and coffee lounge, along with the refreshments provided. One of the...

Looking over Lake Ashi this property was clean and well maintained. The private onsen was beautiful and relaxing. The room was clean and spacious.

Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...

You gotta walk uphill for a few min but what awaits you is a sleek hotel and the beautiful ocean view makes the hike totally worth it. You can see the illuminated castle at night and the town of Atami. Great staff and very clean facility. About 17min walk to the beach. A lot of dining options are about 10 min away.