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"Very spacious propert"

"An absolutely incredible property in Hakone. We couldn’t imagine a better experience in the area. Staff was very welcoming and inviting upon arrival, and the general ambiance in the lobby gave us a sense of relaxation immediately. Off-property Kaiseki dinner was a great experience, with amazing presentation of dishes and fantastic service. Onsen facilities were great, very clean with many amenities. Wonderful experience overall, thanks for making our first time in Hakone a memorable one!"

"Thoroughly enjoyed our stay at the hotel and everything was to a high standard. Would stay there again ."

"This is a fantastic hotel with so much history. The staff were so lovely and accommodating and the facilities with the onsen, the garden, the bar, the lounge- everything is so lovely. They even upgraded our room view which was very nice. The only odd thing was a particular waitress that were serving us in the Japanese restaurant and also in the breakfast hall the next day. She was insistent on us buying a sake pairing when we didn’t want to. For the breakfast she also insisted we buy the breakfast package even though we had already ordered something else. I also found it odd that she gave us the bill before we had finished eating and she seemed to forget about our breakfast for 40 minutes. Other than that, it was absolutely amazing. The rest of the staff were incredibly accommodating and professional. "

"Language can be a bit of a problem but the hotel and spa are really great. The spa is clean, the sauna rooms in the spa area are great. The hotel has upper floors that include time in the private hot tub if you are not ready for the public hot tubs yet. Views of the harbor are really nice."