Find hotels near AMC Esplanade 14, Phoenix from NT$2,600

"Excelente "

"Great staff and comfortable room!"

"We were ripped off on the breakfast included as the hotel decided they would only voucher the adults and not the kids i guess it depended on who you talked to at the front desk and there was no where to sit and eat. either the seats were wet, sit at a bar with my kids or site with our plates in our laps. Room was extremely run down"

"When we first arrived noticed the carpets to room were filthy. Inside room, living area tv did not work, light bulb burned out, clock set to random time. When we took a shower, the water wouldn't go off. We tried calling front desk, but phone didn't connect. Went to front desk and told them, said an engineer would be right up--he never came -- we went down again about 1/2 hour later and asked for an update--again no one came. . We noticed the drain was slow and the tub was going to overflow! I started bailing water and husband went down for a THIRD time to let them know water was going to overflow. Engineer came and fixed it. However, we were NOT able to take a shower (had running water, but not the shower. Went down (fourth time) and asked for another room. Lady at front desk was the rudest every--told me no rooms available, and engineer had more important issues to work on! My husband literally took off the faceplate and fixed the shower with tweezers and nail clippers! NO ONE ever came to fix the shower. We also kept getting texts about, "How's your stay" "let us know how it's going, etc. No one responded to these texts. Oh, and should add, the breakfast situation is a mess. No organization with lines, one guy cooking omletes -- I imagine at least an hour wait (but can't even get to the self-serve stations because of the crowd -- we never did eat breakfast there. Just a really bad experience."

"The staff are very nice. Breakfast has great options. I would stay there again."

"I have stayed here a few times because I love the vibe, and before this last experience I had genuinely raved about the property and looked forward to coming back. Unfortunately, this most recent visit felt very off. Before going to the pool, hotel staff stopped guests to search their bags. Since I had already checked out that day and was heading to the airport later, I had my laptop bag with me containing my personal belongings. When I was asked to “check my bag,” I assumed they meant checking it for safekeeping. I politely declined because I needed access to it for work. Instead, I was firmly told, “No, I need to search through your bag.” She then proceeded to sift through my personal bag in front of other guests and my female co worker, pulling out my underwear and change of shorts while people were standing nearby waiting to be seated. It was incredibly uncomfortable, unprofessional, and honestly inappropriate. I can understand security measures for non-guests, but I was a paying hotel guest. What exactly was the concern — that I might have a granola bar or a bottle of water in my backpack? The entire interaction felt excessive and unnecessary. Taking this policy to this level feels completely unacceptable, especially as a professional who often stays at hotels and works remotely by the pool while traveling. Working poolside is very common for me, but exposing myself to the humiliation of having my laptop bag searched before entering is enough to make me think twice!"

"There was food still in the mini fridge and a trash can had not been collected. Office staff was friendly. Overall, everywhere was completely dirty. "

"The AC doesn’t work well "

"Only they need to change the bed it is really soft."