Zhenshan 4 Stars Hotels

"Only one washer and dryer at the laundry room."

"Check in was smooth and fast. Room size is good compare to others in Taipei. Cleanliness is good, old carpet and long wait for elevator. Safe and convenient to local night market, temple and 7/11. Overall is great and will recommend. "

"This hotel was a find. Great central location, MRT stop is literally next to the hotel. The area has great access to local shops to grab what you need (7-11 is 3 min walk away, next to a cute little park where you can bust out all the yummy Asian snacks and rest in shade.). Five min walk away is a small night market with great food options, a fun multi-story electronics mall and DonDonDonki supermarket. The hotel got just about everything right. VERY QUIET inside (there was construction outside my window that was pretty much inaudible). The hallways were well carpeted and I never heard other guests. The room was standard size. If you are two travelers with a lot of luggage you will have to be smart about the space or get a larger room but for me it was spacious enough. Everything was well and smartly designed - for example, there were seemlessly designed light controls for some/all lights by the bed but the bedside light also had a physical switch in a groove on the wall that you can easily find by touch. The roller curtain was blackout and the thermostat was simple to operate the very quiet air-conditioning. They even thought through the do-not-disturb tags - they were simple magnets you stuck on the door. And I particularly appreciated the superfancy Toto toilet, IYKYK :). The entire hotel was spotless, staff was very professional and courteous. I was not familiar with this hotel chain before and now I they have my attention. Truly two thumbs up. "

"My family and I spent a week at the Illume Taipei Hotel in March 2026, and it was a wonderful experience. The hotel itself is beautiful, and the housekeeping team is exceptional—the rooms were kept spotless with fresh towels provided daily. We were also very impressed by the front desk staff, who were consistently friendly and helpful. Beyond the hotel, we found the people in Taiwan to be incredibly kind and genuine. We had a great time exploring the local food scene, especially the night markets! We’ll definitely be back soon. Stephanie "

"The hotel was very clean and the staff was friendly and very attentive."

"Easy to access, kind staffs"

"Clean Room, very friendly staff always smiling."

"Be very careful with this hotel’s front desk. We arrived early (6:30 AM) after a long flight from the U.S. with 3 kids and asked to pay for early check-in. They charged us $551 for one night, while the normal online price was about $330. This clearly felt like taking advantage of tired travelers. When we tried to file a complaint, the staff refused to give their full names and hid behind “privacy,” which makes no sense for customer-facing employees. Things escalated to the point where they even called the police — completely unnecessary and very unprofessional. Traveling with family should not be treated this way. This was one of the worst hotel service experiences we’ve had."