Berkeley Hall 4 Stars Hotels

"My husband and I have traveled to Savannah many times and decided to give this hotel a try since it’s close to many of our favorite spots. We realized quickly upon checking in that we had made a mistake. While the lobby was beautiful, the room left much to be desired. It looked somewhat bare and run down and the floor was covered in oatmeal cookies crumbs that the guests before us had enjoyed and were never swept. We returned to the front desk where they were very apologetic and offered us free breakfast the next morning, two free drinks and a different room. We gladly excepted the offer and moved to our new room! At first glance, this room looked much better. After dinner, we get ready for bed and the real fun began. As mentioned in other reviews, which I read in the middle night while I couldn’t sleep, the air conditioner made a clicking sound every 90 seconds. This, along with the extremely uncomfortable bed, made for a VERY long night. After many long hours, I decided to get up and get ready for the day. After entering the bathroom and closing the door, I found feces smeared on the back of the bathroom door. By this point, I had enough and my husband went to chat with management. While they were very nice and offered a refund for the rest of the time we were supposed to be there, I have never been as disappointed in a hotel. Think twice before booking. Savannah is such an amazing city with so many wonderful places to stay. I highly recommend NOT staying at the De Soto! "

"The staff at checkin were awesome - very friendly and helpful. The happy hour bar tender was great, the Broken Keel Restaurant had a very good breakfas and valet service was excellent! The room was very clean and looked out over the Savannah River. We could not be happier with our stay. We will definitely return. "

"The front desk lady on our arrival was so nice and gave great recommendations for a restaurant. "

"This hotel staff is very friendly and eager to assist. "

"It was a wonderful weekend stay"

"Clean room, dirty balcony, loud air conditioner "

"Staff was very helpful. Great view!"

"The hotel is in a great location, but it's showing its age; don't expect anything fancy. One of the elevators was clearly not working correctly and caused a lot of anxiety among guests. Mentioned this to the front desk and nothing was done. Also, the people at the front desk were not unpleasant, but they rarely acknowledged me when I walked through the lobby. In fact, many times they seemed to actively avoid eye contact. "

"Great location and clean rooms"