Independence 3 Stars Hotels

"Had no soap in the shower. Had to ask for clean towels and wash clothes. Breakfast was way over priced. Was very disappointed. Our family was in town for a family emergency and the stay did not help."

"Room was clean, staff answered every question we had, breakfast was pretty decent!! "

"Great"

"Overall our needs were not met staying at the holiday in. The shower made a painful screeching noise every-time the water was turned on. In order to turn on the heat, it smelt like burnt cigarettes. A burning smell that was consistent making the whole room stink. Other problems were not able to be communicated due to the fact the phone wouldn’t allow us to make any calls. The pool was not clean, very dirty smelling, visibly not cleaned. When asking for towels were given small hand towels because they were out of pool and bath towels. The overall appearance of the room was okay, but a lot of cleaning details were missed. Someone else’s hair in the bed, stains on the sheets etc. They were unable to tend to our needs, not even having water available."

"I was double charged on my card and the guest that I was with as well very disappointed "

"Nice and hot spa. Very friendly and helpful staff. "

"Clean room and kind staff"

"The hotel was nice for a weekend stay. Upon checkin the worker only asked for my ID and then handed the room keys. On checkout day (Sunday morning) the staff called the room at 7:30 Am to wake us up (a noon checkout time) to say there was something wrong with my credit card. After trying to process 2 different cards a manager then came and insisted nothing went through and then I paid cash. To then come home and find out I was charged the full amount 3 times on those credit cards and now having to deal with the bank. A HUGE inconvenience and annoyance overall. "