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Mercure Miyagi Zao Resort & Spa

4.0 star property
Slopeside fun with full-service spa and restaurant

Choose dates to view prices

Photo gallery for Mercure Miyagi Zao Resort & Spa

Privilege, Deluxe Suite, 2 Twin Beds, Mountain View | In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior
Privilege, Junior Suite, 2 Twin Beds | In-room safe, iron/ironing board, free WiFi, bed sheets
Combined shower/tub, deep soaking tub, free toiletries, hair dryer
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • All inclusive
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Parking included
The current price is NT$1,720
NT$2,081 total
Sep 4 - Sep 5

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Classic Room, Japanese style, 4 futon beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds

7.6 out of 10
Good
(13 reviews)

Highlights

Air conditioning
Refrigerator
TV
Shower/tub combination
Hair dryer
Deep soaking bathtub
Bidet
Private bathroom
  • Sleeps 8
  • 4 Twin Futons

View all photos for Privilege Room with 2 single beds and 1 extra bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege Room with 2 single beds and 1 extra bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Refrigerator
TV
Shower/tub combination
Hair dryer
Deep soaking bathtub
Bidet
Private bathroom
  • Sleeps 6
  • 3 Twin Beds

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Highlights

Air conditioning
Refrigerator
TV
Shower/tub combination
Hair dryer
Deep soaking bathtub
Bidet
Private bathroom
  • Sleeps 10
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, Multiple Beds (Japanese Style)

Classic Room, Multiple Beds (Japanese Style) | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Multiple Beds (Japanese Style)

Highlights

Air conditioning
Refrigerator
TV
Shower/tub combination
Hair dryer
Deep soaking bathtub
Bidet
Private bathroom
  • Sleeps 10
  • 4 Twin Beds

View all photos for Classic Room with 1 single bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 1 single bed

Highlights

Air conditioning
Refrigerator
TV
Shower/tub combination
Hair dryer
Deep soaking bathtub
Bidet
Private bathroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room with 2 single beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds

Highlights

Air conditioning
Refrigerator
TV
Shower/tub combination
Hair dryer
Deep soaking bathtub
Bidet
Private bathroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Privilege, Junior Suite, 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege, Junior Suite, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
TV
Shower/tub combination
Hair dryer
Deep soaking bathtub
Bidet
Private bathroom
  • Sleeps 10
  • 2 Twin Beds

View all photos for Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

Highlights

Air conditioning
Refrigerator
TV
Shower/tub combination
Hair dryer
Deep soaking bathtub
Bidet
Private bathroom
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds

Highlights

Air conditioning
Refrigerator
TV
Shower/tub combination
Hair dryer
Deep soaking bathtub
Bidet
Private bathroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds (Dog friendly)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds (Dog friendly)

Highlights

Air conditioning
Refrigerator
TV
Shower/tub combination
Hair dryer
Deep soaking bathtub
Bidet
Private bathroom
  • Sleeps 6
  • 2 Twin Beds

View all photos for Privilege, Suite, Multiple Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege, Suite, Multiple Beds

Highlights

Air conditioning
Refrigerator
TV
Shower/tub combination
Hair dryer
Deep soaking bathtub
Bidet
Private bathroom
  • Sleeps 7
  • 2 King Beds

View all photos for Privilege, Deluxe Suite, 2 Twin Beds, Mountain View

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege, Deluxe Suite, 2 Twin Beds, Mountain View

Highlights

Air conditioning
Refrigerator
TV
Shower/tub combination
Hair dryer
Deep soaking bathtub
Bidet
Private bathroom
  • Sleeps 8
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Suite, Multiple Beds

Highlights

Air conditioning
Refrigerator
TV
Shower/tub combination
Hair dryer
Deep soaking bathtub
Bidet
Private bathroom
  • Sleeps 8
  • 2 Twin Beds and 1 Double Sofa Bed
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About the neighborhood

Zao is home to Mercure Miyagi Zao Resort & Spa. Togatta Onsen and Michinoku Lakeside National Government Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mt. Zao and Okama Crater. Don't miss out on a visit to Zao Fox Village. Spend some time exploring the area's activities, including skiing and snowboarding.
Visit our Zao travel guideOpens in a new window
Map
1-1 Aza-oni-ishihara, Togatta-onsen, Katta-gun, Zao, Miyagi-ken, 989-0916

What's nearby

  • Togatta Onsen - 1 min walk - 0.0 km
  • Zao Dairy Farm - 5 min drive - 4.1 km
  • Michinoku Lakeside National Government Park - 18 min drive - 17.1 km
  • Zao Fox Village - 20 min drive - 17.2 km
  • Zao Hot Springs Ski Resort - 33 min drive - 34.1 km

Getting around

  • Shiroishizao Station - 39 min drive
  • Sendai Airport (SDJ) - 60 min drive

Restaurants

  • ‪えぼし高原レストハウス - ‬10 min drive
  • ‪割烹会席料理まほろば - ‬3 min drive
  • ‪Zao Boo - ‬2 min drive
  • 蔵王小妻坂山
  • ‪賛久庵 - ‬16 min walk

About this property

Mercure Miyagi Zao Resort & Spa

Upscale hotel near Togatta Onsen
Located close to Mt. Zao and Okama Crater, Mercure Miyagi Zao Resort & Spa provides an indoor mineral hot spring (onsen), a garden, and a playground. With amenities like ski-in/ski-out access and ski storage, this hotel is a great place to hit the slopes. Treat yourself to spa services, such as a facial, aromatherapy, or a body treatment. The on-site restaurant, moritosoyokaze, offers breakfast and dinner. In addition to an arcade/game room and laundry facilities, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • Buffet breakfast (surcharge), hot springs on site, and 6 meeting rooms
  • A banquet hall, a front-desk safe, and a vending machine
Room features
All 312 rooms offer comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with deep soaking tubs and bidets
  • TVs with satellite channels
  • Refrigerators and housekeeping

All inclusive details

All-inclusive room rates at Mercure Miyagi Zao Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,025 for adults and JPY 3,025 for children
  • A restaurant

Restaurants on site

  • moritosoyokaze

Things to do

  • Arcade/game room
  • Full-service spa
  • Hot springs
  • Playground
  • Ski storage
  • Ski-in/ski-out access

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 6 meeting rooms
  • Conference center (7,190 square feet of space)

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Facials
  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 3025 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Miyagi Zao Royal Hotel
Miyagi Royal Hotel
Miyagi Zao Royal
Miyagi Royal
Miyagi Zao Royal Hotel Japan
Active Resorts MIYAGI ZAO Hotel
Active Resorts MIYAGI Hotel
Active Resorts MIYAGI
Active Resorts MIYAGI ZAO
Mercure Miyagi Zao & Spa Zao
Mercure Miyagi Zao Resort Spa
Mercure Miyagi Zao Resort & Spa Zao
Mercure Miyagi Zao Resort & Spa Hotel
Mercure Miyagi Zao Resort & Spa Hotel Zao

Frequently asked questions

Is Mercure Miyagi Zao Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Miyagi Zao Resort & Spa?

As of 2025/8/20, prices found for a 1-night stay for 2 adults at Mercure Miyagi Zao Resort & Spa on 2025/9/4 start from NT$1,720, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Miyagi Zao Resort & Spa?

Self parking is free at this property.

What time is check-in at Mercure Miyagi Zao Resort & Spa?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Mercure Miyagi Zao Resort & Spa?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Mercure Miyagi Zao Resort & Spa?

Some rate plans available at this property are all-inclusive.

Where is Mercure Miyagi Zao Resort & Spa located?

Set amidst the mountains, this ski-in/ski-out hotel in Zao is steps from Togatta Onsen and within 12 mi (20 km) of Michinoku Lakeside National Government Park and Zao Fox Village. Mt. Zao and Okama Crater are also within 12 mi (20 km).

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Mercure Miyagi Zao Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 117 out of 361 reviews
Rating 8 - Good. 145 out of 361 reviews
Rating 6 - Okay. 63 out of 361 reviews
Rating 4 - Poor. 27 out of 361 reviews
Rating 2 - Terrible. 9 out of 361 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Koon Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment is very quiet and comfortable. The playground is very big. The facilities are neat and clean, although they are a bit old. The room is spacious and clean. The hot spa is very comfortable. You can enjoy the drink and the snack in the bar after the hot spa. It was a wonderful night.
Stayed 1 night in Aug 2025

10/10 Excellent

HIROKI

Liked: Amenities, property conditions & facilities
good hospitality
Stayed 1 night in Mar 2025

4/10 Poor

Hiroyuki

Disliked: Cleanliness, property conditions & facilities
It's old.
Stayed 1 night in Aug 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa is quite far out but has accessable buses from Sendai Station. The onzen was wonderful and clean. Staff was very friendly and spoke english. Only word of caution is unless you eat at the hotel, dinner options are limited and youd have to walk into town. Still a wondeful experience and would definitely stay again if we are in the Miyagi area.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The staff is very helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean! Loved it there, i was Hiking most of my time and when i came back the Onsen was one of my favorites! I liked that they have a Game hall and the Lounge was wonderful as well! I would and want to come again!
Stayed 5 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the fact that we don't have to eat there because we are vegetarian and there are restaurants in walking distance that offer vegetarian options
Stayed 4 nights in Sep 2024

10/10 Excellent

shin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE
Stayed 1 night in Jul 2024

10/10 Excellent

AnnaGrace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not use the onsen and we were only here for one night. Things to note… it’s very hard to travel around this area! No Ubers lol. We were able to get people to call us taxis so make sure to have cash! We loved our traditional room, I just wish for foreigners they had instructions. Other than that, we had a great stay :) very peaceful and beautiful area. The view of the mountain was awesome!
Stayed 1 night in Nov 2024

10/10 Excellent

MAKIKO

Liked: Staff & service, amenities
I am very concerned about the moldy smell of the corridor and guest room.
Stayed 1 night in Sep 2024

6/10 Okay

Pavan

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was very old and very dusty and smelly in the guest room floor pathway, between elevator doors and elevator lobby. Rooms were spacious but bathroom was vary cramped and the worst was the wifi which was extremely bad as I couldn’t connect and work even for few mins consistently and ended up using my mobile hotspot. Breakfast was amazing on the contrary and had an amazing spread. Staff were extremely courteous and helpful.
Stayed 3 nights in Jul 2024

6/10 Okay

Margaret

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

It was so so

Staff was friendly and pleasant, quick to help out even with the language barrier. However the photos do not match the actual rooms, our room had stained futons, dirty walls, under the sink it lookes like mildew or mold waa growing. Water also leaked from under the sink when you flushed the toilet or took a shower. If your not used to traditional Japanese style room with futons be prepared for the futons to be very uncomfortable. It is somewhat tattoo friendly but you must cover them, they sell index cards sized patches for 200yen each. The buffet is not worth going, food cold and bland, evening night cap was ok plenty of liquor to choose from but would be nice to have actual snacks not just crackers. It was fairly cheap to stay and now I understand why.
Stayed 2 nights in Mar 2025

6/10 Okay

AKIHISA

市街地まで少し距離があった
Stayed 4 nights in Aug 2025

10/10 Excellent

Keisuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
職員の方々がとても丁寧で、サービスも充実していて大変楽しい時間を過ごせました。
Stayed 1 night in Aug 2025

8/10 Good

??

Liked: Cleanliness, staff & service, amenities
お盆時期だったためだと思いますが、チェックインが非常に混雑していた。また、子供用の浴衣がなかったこと、ナイトプールがなかったことがとても 残念だった。お盆時期だからこそ、子供たちが多いのでナイトプールを時間入れ替え制などで実施できるように考えていただければありがたいです
Stayed 1 night in Aug 2025

8/10 Good

akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ラウンジでアルコールも含めて無料で提供してくださっているのは、とても良かったです。ただ、シ−ズン中は混んでいたので、もう少し席があればいいなと思いました。
Stayed 1 night in Aug 2025

8/10 Good

Miku

Liked: Cleanliness, staff & service, property conditions & facilities
イベントもたくさんあり、
Stayed 1 night in Aug 2025

6/10 Okay

Miyuki

混み合う時期というのもあってチェックインやエレベーターなど所々で時間がかかりました。オールインクルーシブなので到着後からラウンジで寛ぐことができました。私達が行った時はベリーダンスショーがあって楽しかったです。食事は並びますが一つ一つは美味しかったです。お部屋は比較的広くで良かったです。プールもあって子供も喜んでました。
Stayed 1 night in Aug 2025

8/10 Good

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ペットと家族三代で来ているお客様も多数いらっしゃいました。
Stayed 3 nights in Aug 2025

6/10 Okay

Sumi

Liked: Staff & service
ビールの飲み放題の時間を延長して欲しい。 つまみも改良して欲しい。 芋煮の食べ比べを再開して欲しい。 前回と比べると部屋飲み用の素敵なデキャンターも無くなり、がっかりしました。
Stayed 1 night in Aug 2025

10/10 Excellent

Masae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ご飯も美味しかったし、子供達もプールで楽しめて、とても良い思い出ができました！チェックインの時間がちょっと長かったけど、その間はラウンジでお酒やおやつを楽しめたので、退屈せずに待てました。
Stayed 1 night in Aug 2025

8/10 Good

Aya

Liked: Staff & service
お盆の混雑のせいもありますが、チェックインするのに1時間以上かかった。スタッフの方は精一杯対応されていたと思いますが、早くお部屋でゆっくりしたいと思われたい方には混雑シーズンおすすめしません。その為にラウンジにはドリンクやビールがおいてあるのだと思いますが、イスもみんなが座れる分あるわけではないので、私達子連れはゲームコーナーで遊んで暇つぶししました。夏はプールに入ったり、夕食時もポップコーンや綿あめをやっていたり子どもが喜ぶことは工夫されているとは感じました。実際子どもも喜んでおり、チェックアウトの時ホテルまだ居たーい!!と言っていたので親としても来て良かったです。
Stayed 1 night in Aug 2025

10/10 Excellent

Eiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
和洋室でゆっくりすごせました。ベットも快適でしたよ。 食事なしだったのですが無料のラウンジでお酒、ジュースと、蔵王のクリームチーズ？を楽しめました。
Stayed 1 night in Aug 2025

10/10 Excellent

kengo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夏季繁忙期に家族4人で宿泊 ・受付は混雑していたがスタッフが効率的に案内出来るよう館内案内を待っている客に事前に案内するなど柔軟に対応して良い ・部屋はすこし古い感じはあるものの広く、静かで快適に過ごせた ・アルコール、飲みものが無料で良い ・大浴場は清潔に改装されていて、内風呂、露天風呂、サウナもあり充実している ・屋外にプールや広場もあり家族連れには良い 以上の良い点があり宿泊費は一般的なシティホテルと変わらないためコスパ最高と感じた
Stayed 1 night in Aug 2025

10/10 Excellent

TERADA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
市街地から離れてるが、値段の割には朝食の品数が良くて楽しかった。入ってはないけど、プール付きで楽しそうだった。洗濯機が思ったより小さかったのとちょっと清潔感がなかったのが残念だったけど、総合的には満足です。
Stayed 2 nights in Aug 2025