Find hotels in Zakitó, Willemstad

"Very clean resort the staff 7 out of 10 are rude or just seem mad to be there. No robes in room unless you’re VIP. Restaurants aren’t really good and there’s a limit to the all inclusive. The à la carte restaurants aren’t really à la cart is a set menu and everyone is getting the same thing. While in restaurants or buffet you cannot get drinks only beer and wine. It wasn’t about island time it was more about very bad customer service. Staff would take your order and forget about you. In the buffet nobody comes up to you to take an order or anything no water or drink order taken. Maybe out of the 5 nights 6 days only about 3 times did someone come to us to ask if we wanted a drink. The pools are beautiful and the drinks are okay. I would return but would have to be on top of staff to be a lil bit quicker. No water bottles on resort which they do give a bottle for you to refill with water which I prefer water bottles."

"We loved everything about this resort. Would highly recommend!"

"All night pizza. Is not a good choice"

"Overall out stay at Blue Bay was good. We booked an ocean view room but was a bit disappointed to see our view included the construction of a new beach which made our view not as pleasurable. On our first day the master bathroom flooded and water went throughout the unit. Maintenance arrived and was able to fix the drain and clean the water up. We also had some minor issues with the bathroom sink. Minus these few issues, the property was very nice. There are restaurants on the property and a nice beach as well. You need to either rent a car or one of the golf carts to get around the property as it is a large resort with lots of different properties. The staff were extremely friendly. "

"Great staff.! Beach view was great. Lots to do on the resort."

"The hotel was nice and room clean. However, the front desk was not attentive to answering calls. This hotel doesn't provide Room Service and the restaurant staff though friendly, provided inadequate service. Additionally, though you can see the ocean, this is not a beach property."

"Yes"

"Had an amazing stay, stayed in an ocean view room. Room was spacious and bed was very comfortable. "

"You experience a nightmare while they try to sell you a dream. Don’t be fooled by the pictures of the rooms. My room was in terrible condition — there were roaches, no outlets for charging old furniture, balcony chipped paint, the bathroom ceiling was covered in mold with no ventilation, the vanity was broken with cracked surfaces, and the caulking around the tub was poorly done. The room desperately needs renovation. On top of that, the AC sounded like a lawn mower running nonstop. The buffet was also unacceptable. Birds were everywhere, including standing on the bread and snatching food, with bird droppings around the dining area. It was completely unsanitary. The seafood restaurant had water bugs, and there were cats roaming throughout the resort. The entire place felt more like a zoo than a luxury resort. The beach area was very small — only about 12 people could comfortably fit in the sand and water at one time. Even the spa was disappointing. The waiting area chairs were dirty, the robes were old and torn, and again, there were no slippers provided. Overall, this resort was extremely disappointing and nowhere near the luxury experience advertised."