I had the privilege to stay in the Garden Suite, with access to the Club Lounge. The check-in was SWIFT. A manager came, handled my little luggage and a bell-boy took over and walked me to the Club Lounge. Hot & cold drinks & tea-time snacks were served. I spent an hour before going to the Suite. The suite is IMPECCABLE, from the furnishing to the amenities (Imabari towels) & toiletries (Bamford). It has a large balcony. Though it was rather windy, I kept one of the large panels open. The VIEWS are spectacular! It is a combination of a metropolitan and traditional Tokyo, as one can see the Imperial Palace surrounded by an oasis of green. As the restaurants closed early, an in-room dinner was arranged. I had the beef burger, the Chantilly dessert & a huge portion of the caesar salad. A complimentary Laurent Perrier white sparkling champagne was served with the scrumptious dinner. The bath is OUTSTANDING, as it comes with a "massage jet" mode. I had a luxurious bath while sipping the champagne & enjoying the night scenery. The Tokyo night skyline is GLORIOUS! The breakfast was served in the room. I had a Japanese-themed meal, complete with hot tea and coffee. The package came with pressing service. I had three suit pants freshly ironed. The attention to details by all the staff members is absolutely amazing. The quality of products used is superb. The art pieces in the Suite are a feast to the eyes. Heartfelt gratitude to everyone for making this stay exceptional and memorable!

It was a great stay. Staff was super nice. Location was great, too.

My reservation was for March 13. They closed most of their facilities on March 2 yet they never informed me (with 11 days until I arrived) that they had shut down half of their hotel because of Coronavirus. I understand why they closed their facilities, yet they surprised me with the information after I had already checked in. I stay at this property every time I’m in Japan and it is not cheap. The price I pay is not only for the room. It is for the fitness center, the pool, the buffet, etc. None of these facilities that I already paid for were available when I checked in. They did not offer anything to me to make up for the fact that I couldn’t use the facilities that I paid for. They wouldn’t give me late check out, they wouldn’t let me stay for tea time, they didn’t offer a room upgrade. Nothing. They just said everything is closed and that’s it. They set a reopening date of March 15 for the facilities which is the day after I stayed there. If they would have informed me about the closures in advance I could have rescheduled my booking to a date after March 15. I was extremely disappointed in how they handled the situation and I got very poor value for my money. This used to be my favorite hotel.