Find Hotel with a Concierge in Westwood, CA

"Hotel stay was great, but the random hidden charges were ridiculous. "Complimentary" wifi was $13 per day, parking was $50 per day, continental breakfast was easy to confuse with the hot bar and resulted in a $12 charge, and then they tacked on $8.25 a day after checkout for a local ordinance that should have been included in the price. Be prepared to pay an extra $100 per night after "all fees included.""

"Great hotel , very clean and the staff were really friendly and helpful. There is a fun little outdoor area on the 4th floor as well. Airport shuttle was very convenient and ran every 30 minutes or so. Would definitely stay here again. "

" The valet is aggressive, expensive and the only option. Otherwise everything else was great."

"Appreciated that the hotel had shuttle from and to the airport. On site food, 24 hours! Came here for a concert and they had contracted a shuttle to Sofi Stadium! Overall worth the stay, can hear the planes but it wasn’t too bothersome. Con- tv remote control didn’t work, sometimes the water wasn’t very warm it was lukewarm. "

"Beautiful hotel, breakfast was wonderful. "

"Room was clean and spacious. Staff were very friendly and helpful. The cafe had delicious food. Would definitely come back again. "

"I was in town for an event and check in seem to run smoothly however the hallways smelled like cigarettes smoke their was stinch in the hallway of dirty carpet and once I returned from the event I was locked out of the room for about hour. I attempted to contact the front least 7 times to get assistance having to speak with reservation dept to get assistance with reaching front once I did the agent was rude and stating that it was not there job to come up to assist. I’d also sufffered a foot injury while at the event which was explained to reservations. I was so frustrated and requested a refund immediately at 2:45 am in the morning but the agent only transferred me. I’d been hung up by agent and transferred so many times during the incident Very poor customer service from agents an inconvenience of having to be locked out of the room that was paid for under any circumstances And to additionally I could have stayed at any other hotel with impeccable customer service and breakfast included…paying 25.00 for breakfast just shows IHG chooses profit or the very reason for being their business is for customers and comfort But my interactions were recorded for quality assurance and training so that is proof that my grievance was ignored properly "

"Clean room, friendly staff"

"Stayed in a female quad, staff was lovely as super helpful. Rooms were clean and mostly well designed. "