2/5 Poor
Debbie
Traveled with family
2022/1/11
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Liked:
Clean, quiet, safe. key entry needed for access to building, elevator, and parking
Disliked:
* Hotel just hands recently (Dec 31st?) name changed and apparently so did some of the amenities/service.
* Breakfast was not going to be included when we first arrived. Received a voucher for one day only at first, for a specific breakfast (no options). Had to ask about a voucher for the 2nd day of our stay.
* There was a per-day fee for parking
* Upon check out, because of the hotel's new system, I was charged for my stay over $2,000. When I questioned it, I was told that whoever transferred the info from the old system to the new system, entered it incorrectly. They gave me a new receipt showing a $0 balance and told me that the manager was the only person who could process the credit. (She was the only person with access to the old system) Once the manager returned from the restroom, she was to send an e-mail or call me to confirm the credit. I am still waiting for the call/e-mail. (I have checked my credit card acct and there is no charge processed, so far, but if you say you will follow up with the customer, you should follow up.
Won't stay here again
Stayed 2 nights in Jan 2022