Find Resorts & Hotels with Spas in West Kissimmee, FL

"The property itself looked beautiful, but my experience was extremely disappointing. After checking in, I discovered the toilet in my room was not working. I reported it right away and was assured it would be fixed. Later, I was told the issue couldn’t be resolved and that I would be moved to another room. However, instead of being reassigned, I was handed a plunger and asked to handle the problem myself, which was completely inappropriate. When I requested a new room, I was told the hotel was fully booked and the only option offered was a refund. I had no choice but to leave and find another place to stay late at night, which was very stressful for my family. Overall, this was a very negative and unacceptable experience"

"Customer service was horrible , accessibility to the pools was bad . The property is difficult to navigate and the front desk people are not much help - they all seemed irritated. And you have to deal with aggressive Timeshare solicitation in order to receive your parking pass for the property, they will not take no for an answer . Definitely not what you’d expect based off of the pictures and the reputation of the Hilton brand . "

"Property was clean however everything look old and some items were broken. Barcarde was the main reason kids wanted to go here and there was not card available to use until day 6 of our stayed AND we have to pay to get a card to load money and use which didnt last anything. Not worthy. Staff looking around in the pool were mean. Kids took off their life jacket to eat for a minute and they went and collected them right away and put them away even after we told them they just took it off to eat and were going to wear them again right away. "

"The staff was so friendly and everything was clean and close by on the property. Great place to stay!!"

"Spacious Rooms, Family Friendly Atmosphere, Tons of things to do daily "

"Hidden free."

"We love staying here and have done for 12 trips so far, however this time the allocation of house wasn’t in our favour as we had a small plot backing onto a wall with a road on it. The houses were also far to closely packed together so it made for a lot of neighbour noise to. House was fine although could have done with some TLC to. Usually they are mint and on a sensibly sized plot but not this time. Also the site was hosting a large religious event over 2 weeks across Easter which literally took over the site, facilities etc. really they should block book the entire site for the festival goers as it made for a struggle at times, or at least put it on the website so yo can avoid those 2 weeks if you want a quieter experience."

"I might as well buy a little apartment here, because it's basically the only place we stay in when we go to Disney. It's 5 minutes away from Disney's Animal Kingdom Lodge, which we frequent for Dinner. Very easy to get to. We usually get a 2 bedroom, which has a King bed for the couple and another room with 2 twin beds, perfect for 2 extra guests (adult kids in our case). It also has a Queen sofabed, perfect for yet another 2 guests. It has a fully stocked kitchen, full fridge. It just feels like going to a vacation apartment. You can't beat that with a stick. The only iffy thing is that it has a $200 refundable deposit and a nightly resort fee, which has been increasing over the years. But they return the deposit as soon as you check out, and I've never had any issues. The resort fee might eventually be an issue for us, but honestly, other dingy places of less caliber have also started instituting resort fees. Orlando is getting more and more expensive!"

"Loved everything about this place! Clean, friendly, and close to everything. "