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"The room keys were given to me at check-in. I was give 3 sets of keys that never worked. I was told I was called later in my room and did not answer, but the phone never rang for 2 1/2 hours we were in there. I came back down when we left for dinner and was given a new set of keys (#4) and when we returned those did not work. I went back down again from the 6th floor and my wife was always stuck outside the room. When I went back down I was told I should have stopped at the desk and made sure my keys that were given to me the 4th time worked. No "I'm sorry" but it was my fault. The management to told me they did not have my number to call me while I was out, but when I checked in they asked for my number and email. The other room I booked under my friend's name was a rewards member and they knew we came and left together. The 5th set of keys worked and by then it did not matter because we sleeping and leaving the next morning. It was frustrating and not handled well at all. The maid was cleaning the room next to our room (done with ours) and even she made my wife stand outside the room. she watched me go up and down the 3 times in the beginning when I went back and forth on the elevator from the sixth floor. It was not our fault yet she had just been in that room and knew it was empty, I showed her my keys and number written on the back of my card holder. She still left my wife stranded outside the room the whole time. The customer service for that situation was not good. "

"The room was clean and a great size for the price. Everyone that we talked to and that worked there were great.Walking distance to everything cool downtown and tons of food options. Only negatives were that the wash cloths were discolored and we were freezing the entire time because the thermostat didnt work."

"The room was good. The staff was friendly. Breakfast had a great selection but only had 1 person making omelets, so the line was long. The managers reception was good. Had chips & salsa and some other snacks & you got 2 complimentary drinks from the bar. But once again only had 1 bartender and had to wait in line. It reminded us of being on a cruise. Overall we had a good stay. I would recommend it. "

"Excellnt"

"Super clean and comfortable."

"Best stay ive ever had"

"If you enjoy staying at a boutique establishment with a hipper, more artsy ambiance the Lorenzo Hotel in Dallas, Texas, part of the Hilton portfolio, consider staying here. Front desk staffers, cleaning professionals, valet employees, security staff and members of the Hamilton Restaurant team are professional, courteous, helpful, clean, and pleasant. Rooms are meticulously maintained, public spaces are clean and organized, and parking is plentiful. Restaurant offers interesting takes on your favorite food selections. The hotel gym has a variety of equipment options to support your workout on the road. You will enjoy your stay."

"Was good for SHORT overnight stay to fly out of DFW the next day! "

"Great "