「Room was spacious as well as the bathroom. Pool was out of order, but 2 other options were provided at neighboring hotels. Front desk staff very helpful in all aspects. Cant wait to go back next year!」
"I was very disappointed with my recent stay at this hotel. The facilities are outdated, and the room I was given initially had a very small balcony with a broken balcony door that wouldn’t close properly—possibly due to humidity and poor maintenance. I booked a “sea view room with balcony” online, but the balcony was tiny, there was no sea view at all, and the door was broken.
When I requested to cancel the booking upon check-in, the hotel refused. They offered to change my room but only to one without a balcony, and refused to refund the price difference. I had booked for two nights. The front desk told me that if I didn’t stay the first night, I could get a refund for the second night—but not the first. I asked to speak to the manager, and they said the manager would only be available the next morning at 9 AM.
I reluctantly stayed the first night, thinking I would speak to the manager the next day and get the second night refunded. However, when I finally met the manager, they said the second night was also non-refundable. In the end, I paid full price for a room that did not match what I booked and received no compensation or proper assistance.
This was a frustrating and disappointing experience, and I would not recommend this hotel to anyone."
