Find hotels in South Acres/Crestmont Park, Houston

"Once you venture past the Lobby and reception areas, the hotel was generally all very tired and a bit scruffy. The Breakfast set up is a total joke, queuing at the bar to order, only one staff member taking orders and making all the coffees etc. After waiting for ages even the food was disappointing. "

"All of the staff were great, except one staff member who was extremely rude during check in. Thankfully, another team member stepped in and assisted us. "

"Good"

"Do not stay here. Here are some highlights. #1 checked in and could not get in our room because the door scan didn't work. Sat with my kids for 30 minutes on a dirty hallway floor waiting for maintenance to replace a door battery. #2 1 towel, 1/2 roll of toilet paper in newly cleaned room #3 Duct tape on the refrigerator door #4 Broken cabinet door laying on the kitchen counter #6 Broken dresser drawer in the bedroom #7 couch cushion heavily stained #8 AC vent covered with dust #9 microwave open/close button jammed #10 no plastic bag liner in the kitchen trash can #11 multi-floor parking garage does not have an elevator at all. You cannot push a luggage cart up the ramps. #12 parking garage stairs smell like pee and have homeless people sleeping in one section. #13 Complained to front desk and they refused to credit our stay because "we used a third party company (Hotels.com) to purchase the room. I paid $1,000 for 3 days at the terrible hotel. If you decide to stay, at least stay away from room 1303."

"Gym was good for what i needed"

"Yes"

"The overall stay wasn’t a good one. The property was filthy. Carpet was dirty. The elevator had trash in it. The walls and floors to our room were dirty. I mentioned and nothing happened. The housekeepers just had the carts on the floors and sitting while they were chatting and eating the breakfast food. I would not recommend this place at all. Especially, holding the name Hyatt my expectations were ruined. "

"Rooms are clean. Staff are friendly. Manny, our shuttle driver, was a joy! "

"Old, dirty. "