「My interaction with the owner of this hotel was not good. I received a message the morning of my stay that my card wasn't working so I uploaded it all again. I received a call an hour before check-in that it still wasn't working even though that card had been working just fine. I called to ask about early check-in but was told no staff would be on-site until later which they sent me a message about. I never received any such message. When I arrived, he went on a bit of a tirade about how awful...
「I had an absolutely amazing stay. The text system used to communicate needs was the best, staff response was quick and helpful, I used in room dining for dinner and breakfast and the food was amazing and plentiful. The room was as clean, water hot, and water pressure awesome. Slippers provided along with a robe. The only mishaps were, it was loud in the building, I could hear every door open and close, which wasn’t ideal since I wanted to sleep in; and dinner room service took over 1.5 hours...
「Great location, cool building. Stayed in bungalow, but AC was ridiculously loud and when I gave the front desk an opportunity to rectify the issue they sent a guy to change the filter…that’s fine, we can breath cleaner air, but did nothing for the rattle. Staff is extremely friendly and the restaurant/bar are especially good. I’d come back but to try the main house」
「I’ve never seen hotel staff so friendly and helpful. They are very sensitive to guests that are there getting treatment or visiting loved ones at the hospitals nearby. The property is very close to MD Anderson with an hourly shuttle five days a week and also just a 15 minute walk. The rooms were very restful, clean, and quiet. A great stay!」
